admission officer

2 days ago


Forest Johor, Malaysia Phoenix Tree International Sdn Bhd Full time 40,000 - 80,000 per year

Key Responsibilities:

  1. Act as the first point of contact for prospective parents and students. Provide first class service in terms of the enrolment/admissions process. Professionally and proactively respond to inbound enquiries. Deal with parent concerns and enquiries that are not direct teacher concerns promptly and efficiently.
  2. Track and respond to all forms of enquiries, extensive and on-going telephone, WeChat, WhatsApp, Line,  email, walk-ins and in-person communication in a professional and informative manner.
  3. Help support school community events. Assisting the Head of Marketing and Admissions process to recruit the greatest possible number of suitably qualified students.
  4. Conducting school tours and processing applications. Arranging and conducting pre-entry assessments. Enrolling successful applicants according to school admissions policy.
  5. Maintain accurate and up-to-date data in data system and directly follow-up contacts in accord with all critical deadlines including application review and admission committee meetings. Ensure accuracy of the database management system that support the admissions office including scheduling, updating applicant files, and maintaining accurate data and information.
  6. Tracking the data from agent and do follow-up.
  7. Support event management and attend admission events for prospective and current families (weekend and evening hours will be required).
  8. Other job duties arranged by Head of Marketing and Admissions.

Qualifications:

  1. Bachelor's degree or above in Education, Marketing or related subjects.
  2. Proficiency in writing and speaking in English and Mandarin.
  3. Proactive, positive and outgoing, and able to work under pressure. Strong interpersonal communication skill.
  4. Well-organized and demonstrate the ability to work effectively both as part of a team or independently.
  5. School working experience is preferred.
  6. Good team player with high commitment.


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