trade support executive

2 days ago

Puchong New Village, Malaysia Wilmar GBS Sdn Bhd Full time 40,000 - 60,000 per year

TRADE SUPPORT EXECUTIVE

Responsibilities:

· Providing feedback to various departments, maintains client databases, and stays updated on industry

trends to improve customer experience.

· Delivering information about a company's products and services.

· Answering queries and concerns about a company's products and services.

· Processing orders and transactions.

· Resolving issues and handling customer complaints.

· Collecting customer feedback.

· Providing proactive customer outreach.

· Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation,

etc.) to identify and address execution risks in advance.

· Proactively identify and resolve issues related to delivery execution.

· Adhering to company SOPs to ensure seamless operations.

· Handling additional operational tasks as assigned.

Requirements:

· Bachelor's degree or diploma in Business or a related field preferred.

· –2 years of experience in logistics and operations.

· Proficiency in Microsoft Office (Excel, PowerPoint, Word)

· Strong written and verbal communication skills in English.

· Ability to work under tight deadlines with minimal supervision.

· Strong analytical, numerical, and interpersonal skills.

· Detail-oriented, diligent, and able to thrive under pressure in a fast-paced environment.

· Team player with strong interpersonal skills.

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