Online Front Desk Staff

1 week ago

Greater Kuala Lumpur, Malaysia TP Full time

Location:
Kuala Lumpur, Malaysia

Job Type:
Full-time

Language Requirement:
Chinese
+ Good
English

Industry:
Customer Support / Hospitality

Shift: Follow US Shift
(including weekends/public holidays, if required)

Compensation:
Competitive Salary + Language Allowance + Health Benefits

Salary Package
: up to MYR 4500

Job Summary:

We are seeking a reliable and customer-oriented Online Front Desk Staff to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.

Key Responsibilities:

  • Greet and assist customers virtually via chat, email, or video calls.
  • Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
  • Manage online booking systems, schedule appointments, and confirm reservations.
  • Provide accurate information about services, products, or company policies.
  • Handle complaints or escalate issues to the appropriate department.
  • Maintain professional communication standards in all interactions.
  • Keep digital records of customer interactions, inquiries, and transactions.
  • Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
  • Monitor and update customer databases when needed.
  • Support administrative tasks such as data entry, reporting, and document management.

Qualifications & Skills:

  • High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
  • Proven experience in customer service, front desk, or administrative support (online preferred).
  • Strong verbal and written communication skills.
  • Comfortable with technology, online booking systems, and customer support tools.
  • Ability to multitask and stay organized in a fast-paced virtual environment.
  • Professional, patient, and customer-focused attitude.
  • Experience working as hotel staff is an advantage

Working Conditions:

  • Flexible schedule may be required (including evenings, weekends, or holidays).

  • Front Desk Staff

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AMR Utara Sdn Bhd Full time

    Join Our Team as a Customer Service / Front Desk Staff at Moonrise Acupuncture Medical CenterAre you passionate about holistic health and wellness? Do you enjoy creating a warm, welcoming environment and connecting with people?Moonrise Acupuncture Medical Center is looking for a friendly, dedicated Customer Service / Front Desk Staff member to join our team...

  • front desk

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hospitality 360 Sdn Bhd Full time

    Front Desk.The Front Desk is responsible for greeting guests in an efficient and courteous manner, directing daily operations at our properties, and managing day-to-day guest needs. This includes handling arrivals, departures, long-stay/short-term tenants, and basic administrative tasks.Responsibilities:Register guests and assign rooms; accommodate special...

  • Front Desk

    6 days ago

    Kuala Lumpur, Malaysia MINGLE MANOR SDN BHD Full time

    A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...

  • Front Desk Staff

    4 days ago

    Kuala Lumpur, Malaysia AMR People Solutions Sdn Bhd Full time

    **Join Our Team as a Customer Service / Front Desk Staff at Moonrise Acupuncture Medical Center!** Are you passionate about holistic health and wellness? Do you enjoy creating a warm, welcoming environment and connecting with people? Moonrise Acupuncture Medical Center is looking for a friendly, dedicated **Customer Service / Front Desk Staff** member to...

  • Front Desk Duty Manager

    1 week ago

    Kuala Lumpur, Malaysia Marriott International Full time

    Job Description **JOB SUMMARY** Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in...

  • Front Desk

    2 weeks ago

    Kuala Lumpur, Malaysia Yewniverse Hospitality Group Sdn Bhd Full time

    **Job Tittle**: Front Desk **Company**:Yewniverse Group **Location**:Kuala Lumpur **Employment Type**:Full-Time **About Us**: Yewniverse Group is a hospitality brand dedicated to creating unforgettable dining experiences through exceptional service, culinary craftsmanship, and warm, engaging atmospheres. We are looking for passionate, service-oriented...

  • Hospital Front Desk Assistant

    1 week ago

    Kuala Lumpur, Malaysia ANIMAL MEDICAL CENTRE SDN BHD Full time

    QUALIFICATIONS: - Min 1-3 Years experiences in Customer Service role. - Experience in a medical or veterinary establishment is advantageous - Ability to assist front desk officer on client registration, billing, enquires and etc. - Maintain client data accurately and consistently *Ability to effectively present information in one-on-one & small group...

  • Front Desk Receptionist

    1 week ago

    Kuala Lumpur, Malaysia Pulari Marketing Solution Full time

    Position: Front Desk Receptionist Location: Kuala Lumpur Company: Pulari Marketing Solution **Job Type**: Full-Time, Permanent, On-Site About Us: Pulari Marketing Solution is a reputable and client-focused organization committed to delivering exceptional service. We are currently seeking a dedicated and professional Front Desk Receptionist to join our...

  • Front Desk

    17 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Yunyu Mall Sdn Bhd Full time

    Position SummaryWe are seeking a reliable and professional Front Desk Officer to be the first point of contact for our company. You will be responsible for greeting clients and visitors, managing all front desk activities, and providing essential administrative support across the organization. The ideal candidate will have a friendly and easy-going...

  • Front Desk Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Hotel City Bukit Bintang Full time

    **For local Malaysian IC holder only.** **URGENT VACANCY for** **Revenue & Front Desk Officer.** Intake**:As soon as possible.** - **Location**:75, Changkat, Bukit Bintang, 50200 Wilayah Persekutuan, Kuala Lumpur, Malaysia - **Salary**: Negotiable (Depending on qualification and experience) **Responsibilities** - Maintain Online sales channels and push...