Service & Contract Sales Administrator

1 day ago

Shah Alam, Selangor, Malaysia ANTON PAAR MALAYSIA SDN BHD Full time 30,000 - 60,000 per year

Service Administration - Responsibilities

  • Operate SAP ERP Modules (MM, SD) and CRM for service management.
  • Order spare parts for contract and repair cases.
  • Maintain stock inventory and distribute parts to service engineers.
  • Monitor service transactions in CRM according to internal guidelines.
  • Create delivery notes and issue service invoices.
  • Coordinate scheduling and planning of service interventions.
  • Handle customer inquiries regarding service status via email and phone.
  • Perform CRM data quality checks.
  • Manage calibration tools in SAP.
  • Follow up on outstanding customer payments.

Contract Sales - Responsibilities

  • Forecast and track monthly contract revenue.
  • Promote warranty extensions and preventive maintenance to customers.
  • Manage service quotations and contracts.
  • Ensure data integrity in SAP/CRM for Installed Base.
  • Support marketing activities related to service contracts.

Backup Support - Sales Administration

  • Maintain customer data in SAP.
  • Create and monitor quotations and orders.
  • Liaise with vendors and manage purchase orders.
  • Track vendor deliveries and invoices.
  • Coordinate import/export logistics and webshop transactions.

General responsibility within the organisation

  • Generally, supporting service people in all the processes, but NOT taking care of technical issues.
  • Answering the phone and forwarding information to service.
  • Checking the general mail boxes (service) to take care of incoming e-mails.
  • Facility as well as fleet management and IT coordination to the Helpdesk at the head office.
  • In case the employee is on vacation or not in the office, the telephone needs to be handled by the local colleagues. In regards to SAP processes, the Administration will take care of the daily business.

Minimum Qualifications and Requirements

Education and Experience

  • Associate's degree or diploma in Business Administration, or
  • Minimum of 2 years of relevant experience in Service Administration and Contract Sales roles

Professional Experience

  • Prior experience in a customer service or administrative support function, ideally within a technical or service-oriented industry

Key Skills and Competencies

  • Excellent organizational, time management, and prioritization abilities—essential for success in Contract Sales roles
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Experienced in working with ERP and CRM systems (e.g., SAP)
  • Strong verbal and written communication skills
  • Effective interpersonal skills with a customer-centric mindset
  • Demonstrated ability to manage multiple tasks in a fast-paced environment

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