Sales Operations Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia DTL Malaysia Sdn Bhd Full time 30,000 - 60,000 per year
Job Responsibilities:

1. Sales Process Management:

  • Support the sales team in managing and optimizing sales processes to improve efficiency.
  • Ensure accurate and timely processing of sales orders and contracts.
  • Coordinate with other departments (e.g., finance, logistics) to ensure seamless order fulfillment.

2. Data Management and Reporting:

  • Maintain and update the customer relationship management (CRM) system with accurate and up-to-date sales data.
  • Generate sales reports, dashboards, and forecasts to provide insights to the sales team and management.
  • Analyze sales trends and performance metrics to identify areas for improvement.

3. Coordination and Support:

  • Act as a liaison between the sales team and internal departments to resolve issues and streamline operations.
  • Assist in the preparation of sales presentations, proposals, and customer communications.
  • Coordinate with the marketing team to align campaigns with sales objectives.

4. Performance Monitoring:

  • Track and monitor sales team performance against targets and KPIs.
  • Provide feedback and support to help the sales team achieve their goals.
  • Identify and address operational bottlenecks affecting sales performance.

5. Process Improvement:

  • Evaluate existing sales processes and recommend improvements for greater efficiency and effectiveness.
  • Implement tools and technologies to enhance sales operations.
  • Stay updated on industry trends and best practices to drive innovation.

6. Customer Support:

  • Address customer inquiries related to orders, pricing, and product availability.
  • Ensure high levels of customer satisfaction by resolving issues promptly and professionally.
  • Maintain strong relationships with key clients and stakeholders.
Job Requirements:
  • Degree in Business, Marketing, or related fields.
  • Minimum 1 year of experience in Operations or relevant industry.
  • Experience in the mobile phone industry or chain stores is preferred.
  • Detail-oriented, responsible, proactive and able to work independently.
  • Able to multitask and manage time effectively.
  • Great communication and coordination ability, learning ability, and cross-departmental collaboration ability.
  • Proficient in Microsoft Office.
  • Well spoken & writing in Mandarin & English.
Employee's Benefits:-
  • Performance bonus and yearly salary increment (Based on performance & company's profit).
  • 13th month salary package.
  • Fun, dynamic and flexible working environment.
  • Medical Benefits and annual medical check-up.
  • Annual Leave and Public Holiday observe.
  • EPF/Socso/EIS contribution.
  • Training will be provided.
  • Monthly team building (employee entertainment), annual dinner and monthly birthday celebration.
  • Staff price purchase on all realme products.
  • Festival celebration pack/mini hamper distribution on every main festival.
  • Quarterly best employee award and best team award (realme product or cash reward).
  • 5 working days.

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