Sales & CRM Operations Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia EURO ARCADE Full time 30,000 - 60,000 per year

Location: Kuala Lumpur

Company: Euro Arcade Group (Malaysia–Dubai–Hong Kong FMCG Trading Group)

We are expanding rapidly across Asia, Middle East & Latin America and are looking for a highly driven Sales & CRM Operations Manager to lead our sales coordination, manage customer pipelines, and implement our CRM systems across regions.

This is an excellent role for someone who is organised, detail-oriented, and wants to grow in sales operations within the FMCG industry.

Key Responsibilities


•⁠ ⁠Update and maintain the company's CRM system (Zoho, Hubspot, Salesforce,).


•⁠ ⁠Ensure sales pipelines, leads, quotations, and follow-ups are accurately recorded.


•⁠ ⁠Prepare weekly sales reports, dashboards, and basic performance summaries.


•⁠ ⁠Assist the sales team with customer enquiries, order processing, and documentation.


•⁠ ⁠Coordinate with warehouse, logistics, and finance teams on order status and deliveries.


•⁠ ⁠Maintain product catalogues and update pricing lists when required.


•⁠ ⁠Support the team in preparing proposals, presentations, and simple Excel reports.


•⁠ ⁠Handle administrative tasks related to sales operations.

Requirements:


•⁠ ⁠1–3 years of experience in sales support, CRM admin, customer service, or general admin.


•⁠ ⁠Basic understanding of CRM systems (Zoho, Hubspot, Salesforce,).


•⁠ ⁠Strong organisational skills and attention to detail.


•⁠ ⁠Good communication skills (English & Bahasa Malaysia).


•⁠ ⁠Comfortable with Excel / Google Sheets.


•⁠ ⁠Able to work independently, meet deadlines, and follow structured processes.

  • •⁠ ⁠Experience in FMCG, distribution, or trading is an advantage but not required.

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