Customer Admin Team Lead

2 days ago

Klang, Selangor, Malaysia FUJIFILM Business Innovation Full time 120,000 - 180,000 per year
Description

Job Responsibilities: 

  • Lead and manage daily operations across Order Processing, Contract Setup, and Billing processes, ensuring transactions are processed accurately and on time.
  • Provide pre- and post-sales support to Sales teams, including guidance on contract requirements, billing queries, and order processing.
  • Address and resolve escalated customer issues or complaints promptly and professionally, ensuring root causes are identified and resolved
  • Maintain and review accurate records of service contracts, billing documents and customer transactions.
  • Analyze billing history and customer accounts to ensure data integrity and accuracy.
  • Collaborate closely with cross-functional teams—Sales, Finance, Logistics, and Warehouse to support end-to-end order fulfilment and billing operations
  • Generate and review regular reports on billing, order status, and account reconciliation.
  • Support internal and external audits processes by providing necessary documentation and insights into processes and controls.
  • Monitor service levels, KPIs, and customer feedback to identify opportunities for improvement based on feedback and performance metrics.
  • Contribute to ERP system upgrades and perform participate in User Acceptance Testing (UAT).
  • Lead or actively participate in continuous improvement initiatives focus on operational streamlining, cost optimization, and streamline operations and improve cost efficiency.
  • Handle Oversee and perform other administrative tasks or projects as required by the business.

Job Requirements:

  • 7-9 years of experience in Customer Administration, order-to-cash operations, billing, contract management or related functions.
  • Bachelor's degree in Business Administration, Finance, Supply Chain and/or related field.
  • Proficient in Microsoft Office (especially Excel & Outlook). 
  • Working knowledge of data analytics and ERP systems is an advantage.
  • Proven team leadership and people management skills. 
  • Strong communication and interpersonal abilities. 
  • Excellent problem-solving skills and a proactive attitude. 
  • Attention to detail with strong organizational and time management skills.
  • Comfortable working in a dynamic, fast-paced environment.
  • Demonstrated ability to drivbe process improvement and contribute to operational strategy.
  • Capable of managing multiple priorities and deadlines.
  • Customer-centric mindset and able to handle pressure. 

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