Technical After Sales Support

2 days ago

Petaling Jaya, Selangor, Malaysia LA MARSA TRADING (M) SDN. BHD. Full time 80,000 - 120,000 per year

Job Requirements

  • Provide after-sales service support to customers, such as the installation, maintenance, troubleshooting and repair of the sold products.
  • Finding solutions for customers using the Knowledge Base.
  • Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members.
  • Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
  • Take corrective actions to ensure customers satisfaction, resolve technical product-related issues and write customer summary reports.
  • Prepare warranty service, training, or repair for a product.
  • Arranging appointments with customers; organising and scheduling service and repair work in accordance to clients needs, booking and part availability.
  • To provide quotations of any repair and calculating repair time.
  • Analyses history and market conditions to determine inventory requirements and orders parts sales accordingly.
  • Identify where improvement is needed in sales practices and make suggestions for improvements.
  • Maintain contact with clients to obtain customer feedback regarding product/service quality.
  • Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
  • Other tasks as assigned by superior.

Job Responsibility

  • At least 2 years detailed technical and organizational experience in service and parts business and parts organization.
  • Strong troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills and dedication to customer satisfaction.
  • Good technical, analytical and problem solving skills.
  • Detail oriented, good in monitoring and follow up.

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