Customer Service

1 week ago


Shah Alam, Selangor, Malaysia Bread Manufacturing Full time

Job Description:

  • Handle customer inquiries via voice, live chat, and email with professionalism and urgency

  • Take ownership of customer concerns and ensure timely resolution

  • Present product information clearly and confidently across all platforms

  • Balance customer needs with business goals using effective communication and sales techniques

  • Meet individual KPIs and contribute to overall team success

-Promote self-service tools and guide customers toward efficient solutions

  • Collaborate with Team Leaders and Managers to improve processes

  • Uphold strict confidentiality and data protection standards

Requirement: Minimum SPM qualification (C1 level)

Salary Range: RM2,400 (Basic) + RM300 (KPI)Shift Allowance

Shift ends from 8:30pm to 11:00pm will be entitled for RM 10 per day, Shift ends at 12am & above will be entitled for RM30 per day

Location:UOA Business Park, Shah Alam (5-minute walk from LRT Subang Jaya)

Work Schedule: Rotational shifts between 8am – 10pm, 9 hours per shift, 5 working days + 2 rest days per week

Job Type: Contract

Contract length: 12 months

Pay: RM2,400.00 per month

Work Location: In person


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