Support Engineer

2 weeks ago


Subang Airport Selangor, Malaysia FatHopes Energy Sdn Bhd Full time 60,000 - 80,000 per year

At FatHopes Energy, our mission in sustainability is powered by technology—and that technology needs to run smoothly every single day. We're looking for a Technical Support Executive to join our Shah Alam team and keep our office systems, hardware, and users running efficiently.

If you're a hands-on, tech-savvy problem solver who enjoys troubleshooting and supporting users in real-time, we'd love to meet you.


What You'll Be Doing

·       Maintain and optimize Microsoft Azure cloud infrastructure (VMs, storage, App Services, Networking, DNS).

·       Maintain cloud services such as MailGun, and Google Firebase.

·       Provide day-to-day technical support for hardware, software, network, and system issues in the office.

·       Troubleshoot and support:

o   Office hardware (laptops, printers, network devices)

o   Internet and local networking

o   Internal systems, websites, and Google Workspace (Gmail, Drive, etc.)

o   DNS and domain-related issues.

o   System Issues reported by users.

·       Manage and respond to support tickets via Freshdesk.

·       Perform routine system checks, updates, and maintenance.

·       Escalate complex issues to the relevant tech teams and follow up to resolution.

·       Maintain technical documentation and inventory of devices.

·       Maintain and support relational databases (MSSQL, MySQL) including performance tuning and disaster recovery.

·       Oversee backups, recovery plans, and infrastructure security policies.


What We're Looking For

·       Previous experience in a technical support, IT helpdesk, or IT technician role.

·       Familiarity with office IT setups: routers, switches, DNS settings, Wi-Fi, and network troubleshooting.

·       Hands-on knowledge of Google Workspace (Admin Console, Gmail, Drive, etc.).

·       Experience using ticketing systems like Freshdesk (or similar).

·       Basic knowledge of SQL or ability to check logs/query databases is a plus.

·       Strong problem-solving skills and ability to handle multiple issues calmly and efficiently.

·       Good communication skills and ability to support non-technical users.


Bonus Skills (Nice to Have)

·       Experience supporting web systems or cloud platforms (e.g., cPanel, Azure, or AWS).

·       Knowledge of email authentication (e.g., SPF/DKIM).

·       Exposure to remote support tools and device management systems.


Why work with Us?

·       Stable, full-time role based in Shah Alam.

·       Hands-on experience across systems, networks, and cloud tools.

·       Join a mission-driven team in the sustainability industry.

·       Opportunities to grow into system admin, cloud support, or infrastructure roles.


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