IT Support

2 weeks ago


Subang Jaya Selangor, Malaysia Infinity Consulting Technology Sdn Bhd Full time 40,000 - 60,000 per year

Qualifications & experience

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
  • Fresh graduates are encourage to apply. Relevant working experience will be an advantage.
  • Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment
  • Strong technical, analytical and troubleshooting skills
  • Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages
  • Experience in 24/7 operational environment and willing to work on 24/7 shift
  • Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent
  • Required language(s): Bahasa Malaysia, English

Tasks & responsibilities

  • To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
  • Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
  • Handling incoming calls or email from customer for technical request/support
  • Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
  • Prepared daily and monthly backup status report on a regular/periodic basis
  • Documentation of solution and publication of technical documents
  • On-site perform annual health check or troubleshooting the technical issues
  • Understand the SLA and able to meet

Benefits

  • Dental / Optical
  • Fitness Allowance
  • Miscellaneous Allowance
  • Company Insurance
  • Company Trip

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