Key Account/ SME Account Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 60,000 - 120,000 per year

Client: MNC Networking/ Internet/ Cloud storage provider

Location : KL 33

Working day: Monday-Fri

Tenure: Permanent

Job Responsibilities

  • SME Account Management

Oversee the operation of key SME accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

  • Customer Satisfaction:

Lead end-to-end project planning and execution, ensuring high-quality service delivery. Continuously optimize project plans and maintain regular communication with clients to enhance satisfaction levels.

  • Project Issue Resolution:

Collaborate across departments to identify, analyze, and resolve project challenges. Propose actionable solutions to improve product operations and service outcomes.

  • Pre-Sales and Sales Support:

Assist in pre-sales activities, including managing Proof of Concept (POC) projects, to ensure smooth execution and strong client satisfaction.

Job Requirements

  • Education:

Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with strong overall qualifications may be considered regardless of their major.

  • Experience:

1-2 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.

  • Skills and Attributes:

Highly responsible, team-oriented, proactive, and driven by excellence with a positive attitude.

  • Technical Knowledge:

Strong learning capability with basic knowledge of networking and web technologies. Proficiency in Linux is an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.

  • Communication and Coordination:

Excellent communication and coordination skills, with the ability to provide outstanding client service and facilitate effective cross-department collaboration.

  • Project Management:

Demonstrated ability to break down project objectives, manage processes efficiently, and ensure successful implementation.

  • Language Skills:

Proficient in both written and spoken English & Mandarin (support client from globally)

Job Types: Full-time, Permanent

Pay: RM5, RM8,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Dental insurance
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Application Question(s):

  • What is your expected salary?
  • How long is your notice period?

Language:

  • English (Required)
  • Mandarin (Required)

Work Location: In person

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