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Human Resource Operations

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Genpact Full time 60,000 - 120,000 per year

Position: Human Resource Operations (Total Rewards)

Location: Bangsar South, Malaysia

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation
,
our teams implement
data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of
HR Operations – Total Rewards role

This position is responsible to plan, organize, coordinate and manage the service delivery of the Total Rewards team in ensuring a positive customer experience. The position will utilize discretion latitude in decision-making and being a subject matter expert in HR managed policies in Greater Asia Total Rewards (Employees benefits, insurance enrolment, claim processing and supporting payroll for data input). The position provides expertise and is a point of contact cross functionally with the applicable Center of Excellence.

Responsibilities

  • Serve as the subject matter expert for Total Rewards programs, policies and processes.
  • The operational processes encompass managing group insurances, handling benefits claims, inputting data into payroll, processing vendor invoices, and administering the share incentive program, among other tasks.
  • Identify and recommend methods to update, simplify and enhance processes, procedures and technologies.
  • Provide staff with technical support and guidance on core Total Rewards HR processes (respond to and resolve increasingly complex issues).
  • Act in a consultative and project management role to COE to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies.
  • Primary interface to Center of Excellence and Non-HR functional departments to appropriately escalate inquiries/concerns.
  • Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
  • Help CIC create/update call scripts and receive and address complex or escalated issues.
  • May develop and mentor staff, including undertaking performance reviews.
  • Launch case management with ownership from intake to transition, escalation, or closure
  • Ensure on-the-job training occurs where appropriate.
  • Gather and analyze appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements.
  • Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
  • Monitor case management and timely closure of tickets with Supervisors/ Team Leads to ensure quality customer service.

Qualifications we seek in you

Minimum Qualifications

  • Graduate with a bachelor's degree preferred in HR/Business Administration qualification.
  • Previous experience and subject matter expertise in Total Rewards.
  • Good oral and written Chinese skills with the ability to independently compose routine written communications to support Chinese client.

Preferred qualifications

  • Ability to pay close attention to details and use time effectively.
  • Proficient in Total Rewards end to end HR processes,
  • Workday experience is strongly desirable.
  • Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies.
  • Strong problem solving and analytical ability.

Why join Genpact?

  • Be a transformation leader
    – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact
    – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career
    – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best
    – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture
    – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.