Cross Border Proposition Manager

The role involves building and developing acquisition channels specifically targeting Global Indian clients, and is responsible for formulating and executing the bank's strategic and business development plans aimed at attracting cross-border clients, with a focus on affluent individuals and SMEs, particularly from the South Asia corridor (India, Bangladesh, and Pakistan), leveraging current Foreign Direct Investment (FDI) opportunities.

Key responsibilities include:

• Expanding the bank's reach in foreign markets by introducing both traditional and innovative customer-focused and industry-focused products and solutions, supported by exceptional customer service, to foster long-term relationships with International Banking customers.
• Managing the development and implementation of leading practices in Cross-Border and International Banking operations to enhance efficiency and customer satisfaction.
• Overseeing the rollout of International Banking and Cross-border products and services across multiple markets to achieve business growth and expansion targets.
• Achieve agreed sales targets and Priority Banking profitability.
• Drive the growth of International Banking and cross-border SME businesses by delivering exceptional financial solutions to clients.
• Conduct market research to identify trends, competitor offerings, and client needs in various international markets
• Spearhead and support the development of strategic initiatives to optimize performance in terms of revenue and client quality.
• Apply analytical approaches to business opportunities and challenges, including benchmark evaluation and data analysis, to support strategic initiatives
• Engage with prospective cross-border/International Banking clients to understand their needs and present tailored banking solutions
• Develop partnerships with foreign institutions and external cross-border channels/platforms to expand the bank's potential client base.
• Responsible for new sales revenue generated from Global Indians Relationship Managers (RMs) and Assistant Relationship Managers (ARMs) through wealth sales and banking product cross-selling.
• Oversee the onboarding of Global Indians Priority New to Bank (NTB) and New to Segment (NTS) accounts through the Global Indian Team

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field. A Master's degree or relevant professional certification (e.g., CFA, MBA) is preferred
• Fluency in English; proficiency in additional lanAuages relevant to the South Asia region (e.g., Hindi, Bengali, Urdu) is an advantage.
• Minimum of 8-10 years of experience in international banking, cross-border banking, or a similar role within the financial services industry.
• Proven track record in business development, client acquisition, and managing affluent individual and SME client portfolios, particularly within the South Asia region (India, Bangladesh, and Pakistan).
• Experience in developing and implementing strategic plans and initiatives to drive business growth and expansion in international markets.

Skills and Competencies

• Strong understanding of international banking products, services, and solutions, with the ability to introduce innovative and customer-focused offerings.
• Excellent market research and analytical skills, with the ability to identify trends, competitor activities, and client needs in various international markets.
• Demonstrated ability to develop and maintain long-term client relationships and partnerships with foreign institutions and external cross-border channels/platforms
• Strong management skills, with experience overseeing the implementation of best practices in Cross-Border and International Banking operations.
• Proven ability to achieve sales targets and drive profitability in Priority Banking and SME segments
• Exceptional communication, negotiation, and interpersonal skills, with the ability to engage and influence prospective clients and stakeholder
• Strong problem-solving and decision-making abilities, with a strategic mindset to optimize business performance

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.