Customer Service Representative

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Sdn. Full time 44,400 - 50,400 per year

Location: Menra IMC

Employment Type: Full-Time

Working Hours: Monday to Saturday (5 working days), 9:00 AM – 6:00 PM (Sunday Off)

Company Overview

We are a professional customer service organization based in Kuala Lumpur, dedicated to delivering exceptional support experiences for clients across various sectors. Our team values integrity, excellence, and collaboration.

1. Customer Service – Level 1 (Mandarin Speaker)

Salary Range: RM3,700 – RM4,200 per month

Key Responsibilities

* Handle inbound or outbound customer calls, email, or live chat — each agent will be assigned to one primary communication channel, addressing inquiries efficiently and professionally.

* Provide accurate information and solutions to ensure a positive customer experience.

* Strive for first-contact resolution and maintain high standards of customer satisfaction.

* Collaborate with service providers to resolve technical or account-related issues.

* Consistently meet or exceed performance targets and adhere to compliance standards.

* Maintain updated knowledge of products, services, and standard operating procedures.

Requirements

Proficiency in Mandarin and English to effectively communicate with our diverse client base and stakeholders (verbal and written).

- Strong communication and interpersonal skills.

- Prior customer service experience is a plus but not mandatory.-

- Able to commute reliably to the workplace or willing to relocate to KL.

- A proactive and team-oriented attitude.

2. Customer Service Team Leader (Mandarin Speaker)

Salary Range: RM4,500 – RM5,500 per month

Key Responsibilities

* Lead and supervise a team of customer service agents.

* Monitor daily operations, ensuring consistent quality and performance.

* Provide guidance, coaching, and support to team members.

* Handle escalated or emergency customer situations promptly and effectively.

* Liaise with other departments and service providers to resolve complex issues.

* Analyze team performance and implement improvements where necessary.

* Ensure team compliance with SOPs and service standards

Requirements

* Proficiency in Mandarin and English to effectively communicate with our diverse client base and stakeholders (verbal and written).

* At least 1–2 years of experience in a team lead role, preferably in customer service.

* Strong leadership, problem-solving, and crisis-handling abilities.

* Good interpersonal skills with a team-first mindset.

* Able to work independently and make quick decisions in urgent situations

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