Customer Service Executive

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan AKN Sdn. Bhd. Full time 22,800 - 28,800 per year

Customer Service Executive (Shift)

Agensi Pekerjaan AKN Sdn Bhd

Kuala Lumpur

MYR 2,300 - MYR 2,800

Job Highlights

  • Excellent Benefits
  • Yearly Increment
  • KPI + OT

Job Description

Responsibilities

  • Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.
  • Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.
  • Deliver professional service via phone, email and fax and providing one stop service in a consistent and professional level.
  • Monitor and respond to the alarm signals of client's world-class smart home security system, within service level targets (SLT).
  • Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
  • Assign out relevant questions and jobs requested by customer to other respective departments for further action.
  • Be a team player and maintain professional composure when dealing with security issues.
  • Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
  • Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.

Requirements

  • Must be able to work in rotational shifts.
  • Must be able to work in Jalan Chan Sow Lin, KL.
  • Candidate must possess at least SPM qualifications.
  • Good command of English.
  • Must be available to start work as soon as possible.
  • Required languages: Bahasa Malaysia and English.
  • Able to work with minimal supervision, result-oriented and positive-minded with exceptional professionalism.
  • Possess good analytical skills and adaptable to changes.

Benefits

  • Excellent Benefits. Includes Medical Coverage for Immediate Family as well as Parking Allowance.
  • Shift allowance is provided.
  • KPI + OT.
  • Yearly increment.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM2, RM2,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Education:

  • STM/STPM (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bahasa Malaysia (Required)

Work Location: In person

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