Customer Service Executive

3 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Pertama Digital Berhad Full time 20,000 - 60,000 per year

Company Description

Pertama Digital Berhad supports innovative initiatives in Govtech and Fintech, focusing on creating impactful and inclusive digital solutions that benefit Malaysians. The company is dedicated to advancing technology-enabled services for public and financial sectors, driving positive change and growth. Pertama Digital Berhad strives to empower communities through accessible and efficient solutions tailored to meet the nation's evolving needs.

Role Description

This is a full-time on-site position located in WP, Kuala Lumpur, for a Customer Service Executive. The primary responsibilities include managing customer inquiries and complaints, ensuring high levels of customer satisfaction, providing excellent customer support, and maintaining strong professional relationships with clients. The role also involves maintaining service excellence, addressing customer concerns efficiently, and assisting in the management of customer service operations to deliver exceptional experiences.

Qualifications

  • Strong interpersonal skills and the ability to communicate effectively with customers.
  • Proficiency in customer support and ensuring customer satisfaction.
  • Expertise in customer service and customer service management practices.
  • Ability to handle complaints and resolve issues with professionalism and efficiency.
  • Strong problem-solving skills and detail-oriented mindset.
  • Ability to work collaboratively in a team-based environment.
  • Proficiency in multiple languages is an advantage.
  • High school diploma or equivalent; additional qualifications or certifications are preferred.

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