Customer Service Executive

3 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time 24,000 - 48,000 per year

Job Description - Remittance Customer Service Executive

Role Purpose

We are expanding our team and seeking two candidates to join Remittance Customer Service Executive roles at Instapay. In this role, you will be responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer's follow up or direct the customers to the appropriate department for resolution.

Key Responsibilities:

  • Call senders for Compliance HOLD Orders
  • Call customers regarding rejected transactions
  • Call customers for cancellation advice
  • Follow up on Partner Compliance (KYC) - Beneficiary ID
  • Manage complaints received from contact center
  • Monitor Zoho Support Tickets
  • Check Live Chat for Document Submiss

Requirements:

  • Fresh graduates are welcome to apply (training will be provided and experience in customer service is an added advantage).
  • Excellent communication skills.
  • Multilingual candidates (Hindi/Urdu) are encouraged to apply.
  • Candidates with a Dependent Visa are welcome to apply.

Highlights:

  • Opportunities for career advancement.
  • Flexible working environment with an attractive salary package and insurance.
  • Comprehensive training will be provided to ensure your success in the role.
  • Continuous learning opportunities within a rapidly growing fintech startup.

Location & Working Hours

  • Based in Q Sentral, Kuala Lumpur.
  • Shift-based working hours.
  • Two days off per week.

*

We are an equal opportunity employer. Due to the large number of applications, we regret we will not be able to respond to each applicant individually. We will contact only the shortlisted candidates.

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM2,800.00 per month

Work Location: In person

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