Head of Mid-Market

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
Key Responsibilities
Sales Team Leadership & Development:

• Lead, mentor, coach, and manage a high-performing team of Account Managers focused on the mid-market segment.
• Set clear sales targets, expectations, and performance metrics for the team.
• Conduct regular performance reviews, provide constructive feedback, and identify development opportunities for team members.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Sales Strategy & Execution

• Develop and execute a comprehensive sales strategy specifically for the mid-market segment, aligned with overall company objectives.
• Identify and pursue new business opportunities within the target mid-market accounts.
• Oversee the sales cycle for key deals, providing guidance and support to the team as needed.
• Collaborate with Marketing to develop targeted campaigns and messaging for the mid-market.

Customer Relationship Management

• Work closely with key customers within the mid-market segment to understand their needs, challenges, and business objectives.
• Ensure high levels of customer satisfaction and identify opportunities for upselling and cross-selling.
• Act as a liaison between customers and internal teams (e.g., Product, Support) to resolve issues and improve the customer experience.

Sales Performance Management

• Monitor and analyse sales performance against targets, pipeline health, and other key metrics for the mid-market segment.
• Develop accurate sales forecasts and provide regular reporting and insights to senior leadership.
• Identify areas for improvement and implement corrective actions as needed to achieve or exceed sales targets.

Cross-Functional Collaboration

• Collaborate with other sales teams (e.g., Enterprise, SMB) to ensure alignment and maximise opportunities.
• Work closely with Marketing to develop targeted campaigns and content for the mid-market.
• Partner with Product Management and Customer Success to ensure offerings meet mid-market needs and to drive customer adoption and retention.

Market Insight & Feedback

• Stay up-to-date with market trends, competitor activity, and customer needs within the mid-market segment.
• Provide feedback and insights to Product Management, Marketing, and other teams to inform product development and go-to-market strategies.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field (or equivalent practical experience).
• 8-10 years of experience in sales or sales leadership, preferably within the mid-market segment or a similar B2B context.
• Proven track record of achieving or exceeding sales targets and driving revenue growth.
• Experience managing and developing a team of sales professionals.
• Strong understanding of the mid-market segment, its challenges, and opportunities.

Skills And Competencies

• Strong leadership and people management skills.
• Excellent sales and negotiation skills, with the ability to close deals and manage complex sales cycles.
• Strategic thinking and planning abilities, with a focus on driving growth in the mid-market.
• Deep understanding of customer needs and the ability to build strong, lasting relationships.
• Strong analytical skills and ability to use data to drive decision-making.
• Excellent communication and presentation skills, capable of engaging with customers and internal stakeholders at all levels.
• Results-oriented, proactive, and able to thrive in a fast-paced, target-driven environment.

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.