Telemarketing Representative
2 days ago
Some of the Perks Working with Us:
- Fast Career Growth
- Annual Performance Bonus & Increment
- Medical, Optical & Dental Benefits
- Unlimited Refreshment Pantry Corner
- Work Life Balance – Flexible WFH Arrangement
- Comprehensive Insurance – GHS & Group Personal Accident coverage
- Education Sponsorship - Invest in your future
- Friday Relaxing / Employee Engagement Session
- In-House Entertainment Benefits
RESPONSIBILITIES & DUTIES:
- First contact point for potential clients inquiring via WhatsApp about pre-need memorial services.
- Engage leads in a professional, empathetic manner and convert inquiries into appointments or confirmed sales by providing accurate information, emotional support, and timely follow-ups.
- Handle inbound WhatsApp messages from advertising campaigns, website, and social media.
- Qualify customer interest based on intent, budget, and need (pre-need or at-need).
- Provide professional consultation on packages, pricing, and site visitation.
- Share brochures, proposal, and info packs using structured templates.
- Schedule on-site appointments with sales consultants.
- Maintain accurate CRM records (status tagging, notes, lead source).
- Follow up with warm leads regularly to nurture interest and drive conversion.
- Collaborate with Sales, Marketing, and Customer Care teams for seamless handover.
- Achieve weekly and monthly KPIs (e.g., appointment rate, response time, sales value).
REQUIREMENTS & QUALIFICATIONS:
EDUCATION LEVEL & MAJOR
- Candidate must possess at least a SPM, Diploma in Marketing, Communications, Business Admin, or related field.
YEARS OF EXPERIENCE
- Minimum 1-2 years of hands-on experience in funeral, memorial, insurance, or property sales is a plus. (Fresh graduates are welcome to apply)
REQUIRED LANGUAGE
- Excellent written and verbal communication skills in English, Bahasa Malaysia & Mandarin. Mandarin or dialect speakers are preferred, as the role involves interacting with Mandarin-speaking clients.
REQUIRED SKILLS
- Good communicator.
- Punctual and well-disciplined in conduct.
- Team player with good attitude in covering peers to ensure company's good image is maintained at all time.
- Responsible and full of integrity dealing with customers, peers and superior.
- Multi-tasking and willing to take on additional responsibilities.
- Strong empathy and emotional intelligence.
Ready to grow your career in a meaningful industry? Apply now and or send your resume to
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2, RM3,500.00 per month
Benefits:
- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development
Work Location: In person
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