Executive, Customer Service

2 days ago

Petaling Jaya, Selangor, Malaysia Carsome Sdn Bhd Full time 42,000 per year

About You

CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and closing the

deal.

Your Day-to-Day

  • Perform Outbound calls to potential customers available in CARSOME's Internal database to persuade and convince them to make online booking payment for their preferred CARSOME cars.
  • Delivers scripted sales talks to describe services or products to potential customers.
  • Attend customer inquiries by providing accurate information regarding CARSOME's used car business, product & service offerings.
  • Proactively persuade customers to reschedule appointments that have been cancelled.
  • Proactively inform customers of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction.
  • Contributes to teamwork by achieving relevant results.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME tools provided.

Your Know-How

  • Education Level – A high school qualification or equivalent.
  • Proven experience as Telemarketer or similar sales role with a minimum 1-year experience.
  • Able to work under a fast phase environment.
  • Have a positive mindset, sales-oriented person.
  • Candidate with high integrity in values, prior professional experience in automotive industry preferred but not
  • compulsory.
  • Willing to work in The Ascent Paradigm, Selangor.
  • 5 working day with 2 days off
  • Willing to work on weekends & Public Holidays.
  • Ability to start work immediately will be an added advantage.
  • Strong, English & Bahasa Malaysia verbal and written communication skills

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Application Question(s):

  • What is your Expected Salary?

Experience:

  • Telemarketing: 1 year (Required)
  • Sales: 1 year (Preferred)

Work Location: In person

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