Customer Service Officer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia IHH Healthcare Full time 24,000 - 32,000 per year

The Role

Key accountabilities

  • Aid with enquiries, medical referrals, specialist appointments, admissions (including evacuation), and other support requirements such as visa applications, accommodation and transport arrangements, meet-and-greet services, and interpreter services.

  • Assist with medical outpatient appointments and inpatient admissions.

  • Make outbound calls to customers/patients to finalize and close enquiries, including proposing appropriate services and specialists.

  • Make accurate data entries to the CRM and maintain proper document records, ensuring they are always well-organized.

  • Coordinate with other teams on follow-up/escalated cases/admin matters.

  • Provide administrative support in checking medical reports and report compilation.

  • Handle and direct calls/emails/faxes to the department/patient room.

  • Assist in contacting doctors upon request.

  • Handle emergency code situations.

  • Perform any other duties assigned by the supervisor.

Qualifications & Experience

We are looking for a proactive and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. The ideal candidate should possess:

  • Experience in customer service, call center, or client-facing roles is preferred.
  • Excellent interpersonal skills, with the ability to handle enquiries, resolve issues, and maintain positive relationships with clients.

Additional Information

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