Customer Service Assistant

14 hours ago

Petaling Jaya, Selangor, Malaysia Schmidt BioMedTech Sdn Bhd Full time

Responsibilities:

  • Sales Support. Liaising with principals / sales team on the status of their orders.
  • Efficient and accurate Order Processing input transfer into the Dynamics 365 Business Central.
  • To prepare and consolidated loan/consignment items, Sales Report, backlog order, inventory report and any other relevant report which as and when required. This is includes of keeping track of any pending order.
  • Administer invoice and job orders, inventory / keeping track of inventory and demo units.
  • To handle / assist in tender preparation and quotation preparation. This is including of typing of quotation, Sebutharga, Tender and etc.
  • To assist in handling customer inquiries or complaints and to provide product or technical information on product range. Redirect customers' inquiries to the respective Sales personnel / Service Engineer or Department Head.
  • To coordinate for Department on Exhibition, Seminars and etc.
  • To assist the Sales Team in carrying out product demonstration and application as and when necessary.
  • Handle customer orders and co-ordination of logistics for sales team on delivery of goods to site.
  • Support the marketing and promotional activities including collating and preparing marketing kits.
  • Other administrative duties as and when required.

Requirements:

  • Candidate must possess at least a Diploma in any field.
  • Minimum 1 year working experience preferably in similar industry.
  • Work independently under minimal supervision.
  • Computer literate and performing multi-tasking.
  • Familiar with order processing system. Experienced with system like Dynamics 365 Business Central, ERP or SAP, will be an added advantage.
  • Will consider for Executive position if meet with requirements (minimum 5 years in similar working experience in medical/healthcare industry).

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