Collections Manager

1 day ago

Kuala Lumpur Sentral Kuala Lumpur, Malaysia TMF Administrative Services Malaysia Sdn. Bhd. Full time

The O2C Manager – Collections is responsible for overseeing the collections function within the Order-to-Cash process. This role focuses on ensuring timely and effective collection of receivables, reducing overdue accounts, and optimizing cash flow. It requires strong leadership, analytical skills, and a proactive approach to managing customer relationships and resolving payment issues. The manager works closely with internal stakeholders and external clients to ensure compliance with financial policies and contractual obligations.

Key Responsibilities:

  • Lead and manage the collections team, ensuring efficient execution of collection activities
  • Monitor and improve key collections KPIs such as Days Sales Outstanding (DSO), aging of receivables, and collection effectiveness
  • Develop and implement strategies to reduce overdue accounts and bad debt
  • Collaborate with internal teams (finance, sales, legal) to resolve payment disputes and escalate issues as needed
  • Maintain strong relationships with clients to facilitate timely payments and address concerns
  • Ensure compliance with internal controls, accounting standards, and audit requirements related to collections
  • Support automation and process improvement initiatives within the collections function

Key Requirements:

  • Minimum 5 years of experience in collections or related finance functions
  • Proven track record in managing teams and improving collections performance
  • Experience in working with international clients and cross-functional teams
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • Experience in shared services or BPO environment is a plus

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