Specialist - Work Force Management

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia NEXT Ventures Full time

Who We Are
NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world's most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission
As a Workforce Management Specialist, you will play a critical role in enabling smarter operational planning and sustainable growth. You will lead the design, analysis, and implementation of workforce strategies that balance cost, capacity, and business objectives across our global operations. This is a data-heavy, impact-oriented role for someone who thrives in fast-moving environments and understands the art of turning complexity into clarity.

How You'll Make An Impact
Manpower Planning & Forecasting

  • Build and maintain strategic workforce plans that align with operational priorities and growth targets.
  • Collaborate with department leads to map out functional headcount needs across roles and shifts.
  • Analyze historical trends, workloads, and seasonal demand to develop accurate capacity forecasts.

Workload Modeling & Optimization

  • Translate work scopes into measurable models to define optimal staffing levels and job structures.
  • Identify inefficiencies and propose improvements across workflows, shift patterns, and resourcing.
  • Drive labor cost control by balancing workload coverage with budgetary constraints.

Real-Time Visibility & Reporting

  • Track and report WFM KPIs such as forecast accuracy, shrinkage, schedule adherence, and productivity.
  • Leverage WFM tools and dashboards to provide real-time operational insights for leadership decisions.
  • Partner with HR, Finance, and Business Operations to synchronize headcount strategy and execution.

What You Bring

  • Bachelor's degree in Business Administration, Operations, Statistics, or a related field.
  • Minimum 5 years of experience in Workforce Management, preferably in high-volume environments (e.g., BPO, call center, financial services).
  • Strong expertise in workload forecasting, headcount modeling, and capacity planning.
  • Advanced proficiency in Microsoft Excel, Google Sheets, and WFM platforms (e.g., NICE, Aspect, Verint, Genesys).
  • Excellent analytical skills with the ability to interpret complex data and present actionable insights.
  • Strong communication and stakeholder management skills to influence across diverse functions.
  • High attention to detail, time management, and adaptability under changing business demands.

Your X-Factor

  • Thrives on turning chaos into clarity with structured manpower strategies.
  • Operates like a business consultant—aligning people data with broader organizational goals.
  • Balances analytical precision with operational pragmatism to drive real results.

Your Journey After Applying

  • 30-minute Get-To-Know-You Session (with TA Team)
  • Take-home assignment submission (48-hour deadline)
  • 60-minute Final Interview (with Head of Department)

Why Join NEXT
At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you're driven to connect great minds with big ideas and want to shape the future of fintech, we'd love to meet you. Join our team of bold thinkers where technology meets transformation.

Apply now and be part of our journey — the future is calling, and it starts with you.

  • Feld Force

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Bitz (M) Sdn Bhd Full time

    Job Title: Promoter Team LeaderLocation: Sungai Besi, Kuala LumpurEmployment Type: Full Time - ContractAbout the Client:Our client is a top global brand in home appliances and consumer electronics, known for innovation and quality. With a strong presence in Malaysia, they enhance product visibility and market impact. As Team Leader / Trainer, you'll drive...

  • Assistant Manager, Capital and In-Force Management

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Full time

    About The JobThe In-force and Capital Management team manages the Fund Transfer Pricing (FTP) framework to align with Great Eastern's financial strategy. Working closely with finance and actuarial teams, the team ensures capital optimisation, regulatory compliance and financial health. Key responsibilities include monitoring performance, managing solvency...

  • Marketing Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DELTA FORCE SECURITY SERVICES & CONSULTANCY SDN BHD Full time

    Company DescriptionDELTA FORCE SECURITY SERVICES & CONSULTANCY SDN BHD is a security service provider and operational risk management company based in Federal Territory of Kuala Lumpur, Malaysia. The company specializes in developing and implementing nationwide security solutions for various sectors including manufacturing, government, developers, 3PL, and...

  • Channel Development Manager, CIMB@Work

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Bank Berhad Full time

    Key Responsibilities· Identify new opportunities/businesses and develop sales strategies.· Develop and implement marketing plans for business growth and manage the actual performance against set targets.· Plan and coordinate sales events.· Collaborate with Value Proposition team or relevant product owners to customize offerings.· Review feedback from...

  • IT Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QUEBY RECOVERY MANAGEMENT SDN BHD Full time

    We are looking for youIT Specialist with an experienceTo Support our Call Centre TeamKnowledgeable in IT supportPost test and Pre Test supportProgramme and Install PCGood if can conduct Volare systemKindly call us at MR VICKY) and do walk in for an Interview atQUEBY RECOVERY MANAGEMENT SDN BHD KOMPLEKS MALURIJALAN JEJAKATAMAN MALURI55100 CHERAS KUALA...

  • Sales And Marketing Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LesQ Innovation Sdn Bhd Full time

    Sales and Marketing SpecialistLocation: Remote (Must be based in Malaysia with willingness to travel for meetings)Company: LesQAbout LesQLesQ is an innovative company at the intersection of technology and practical automation, providing advanced solutions for modern industries. We are a dynamic and growing team passionate about developing smart systems...

  • Manager, Engineering Underwriting

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Work Full time

    Company Overview:One of Malaysia's leading general insurers, known for its strong presence in the market and comprehensive range of insurance solutions. With a focus on customer satisfaction and innovative risk management, this company is committed to providing top-tier services across various sectors. Job Overview:We are looking for an experienced...

  • Senior Banca Assurance Sales Specialists

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Second Talent Full time

    Join A Winning Team Now Hiring NationwideBanca Assurance Sales SpecialistAre you passionate about helping people achieve financial security? Do you have experience in insurance or Takaful sales? If so, our partners want you on their team Our partners are expanding their financial services force and looking for driven, customer-focused professionals to join...

  • Meta Ads Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Eagle Digital Full time

    We're Hiring: Meta Ads Specialist (Full-Time, Onsite at YouCity 3)At Eagle Digital, we don't just run ads — we engineer creative systems that convert.We work with brands across Malaysia, Singapore, and international markets to blend creativity, data, and strategy into campaigns that wow and perform.We're now looking for a Meta Ads Specialist who knows how...

  • Human Resource Payroll Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TITAN FORCE SDN BHD (HQ) Full time

    Job description:Responsibilities:Collect and process daily, weekly, and monthly employee time sheets.Calculate working hours, benefits and deductions.Prepare employee compensation checks using payroll software and ensure tax compliance.Schedule electronic payments and distribute physical paychecks.Generate and maintain payroll reports for management.Address...