Executive, Customer Service

2 weeks ago

Bandar Botanic Selangor, Malaysia THI LOGISTICS (MALAYSIA) SDN BHD Full time 40,000 - 60,000 per year

We are looking for a dedicated and proactive Customer Service Executive (Import) to join our team If you have experience in freight forwarding or logistics and are eager to grow in a dynamic environment, we'd love to hear from you.

Requirements:

Diploma or Bachelor's Degree (or equivalent).

Minimum of 3 years' experience in Freight Forwarding or Logistics.

In-depth knowledge and experience in ocean import/export, operations, and customer service.

Willingness to work in Klang.

Responsibilities:

  • Manage and monitor daily shipments, providing timely updates to customers on deliveries.
  • Liaise with all relevant parties to ensure proper documentation and arrangement of shipments.
  • Handle and resolve customer complaints or inquiries via email or phone in a professional and timely manner.
  • Coordinate with logistics agencies for transportation and delivery of goods.
  • Manage sea freight shipments, liaising directly with customers.
  • Handle costing, billing documentation, and payment for sea shipments.
  • Ensure accurate costings and revenues are applied to each shipment.
  • Ensure all jobs are completed and closed within the set deadlines.
  • Update and maintain reports as requested by HQ/Management.
  • Perform any other duties as assigned.

Perks & Benefits:

  • Medical benefits, annual increments, and performance bonuses.
  • Career growth opportunities and international exposure.
  • A supportive and collaborative working environment.

Key Skills:

  • Strong time management and task planning abilities.
  • Friendly, courteous, and professional approach to customer interactions.
  • Sense of urgency and ability to work well under pressure.
  • Excellent verbal and written communication skills. Mandarin proficiency is a plus.
  • Persuasive, goal-oriented, and self-motivated.
  • Outgoing, energetic personality.
  • Ability to work independently or as part of a team.
  • Strong multitasking, prioritization, and organizational skills.

If you're ready to take on a new challenge in a fast-growing industry, apply now and join a company that values career development and teamwork

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