Customer Service Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia One Tranzact Sdn Bhd Full time 36,000 per year

Job Responsibilities:

  • Ensure high-quality service delivery to all clients supported by the Contact Centre.
  • Continuously coach and provide feedback to agents to enhance their skills and work behavior.
  • Support the Contact Centre Manager in achieving company goals and performance targets.
  • Handle customer inquiries and manage complaints in a timely and professional manner.
  • Work closely with other departments to deliver seamless customer support.
  • Ensure all customer concerns are followed up and resolved effectively.
  • Build and maintain strong customer relationships through consistent and clear communication.
  • Perform any other duties assigned by the supervisor from time to time.

Job Requirements:

  • Minimum qualification: SPM (Sijil Pelajaran Malaysia).
  • Prior experience in a similar role is an advantage.
  • Willing to work on shifts, including weekends and public holidays.
  • Entitled to two off days per week.
  • Good verbal and written communication skills.
  • A team player with a positive and cooperative attitude.
  • Indian speaker candidates are preferred.

Work Location: Technology Park Malaysia, Bukit Jalil.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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