Assistant Manager, Corporate IT

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CARSOME Full time 90,000 - 120,000 per year

About You

As an Assistant Manager, Corporate IT within the Corporate IT sub-unit, you will play a crucial role in both maintaining and advancing our IT infrastructure. Your main responsibilities will involve comprehensive IT Asset Management and the provision of high-level support for end-user computing devices, alongside efficient resolution of incoming service tickets.

Your Day-to-Day

IT Asset Management (50-60% of time):

  • Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight.
  • Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness.
  • Maintain up-to-date, precise records of asset movements, reflecting real-time statuses.
  • Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.

Ticket Management (40-50% of time):

  • Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.
  • Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.
  • Enhance response times and the quality of IT support services by working closely with other IT team members.

Audit and Compliance:

  • Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.
  • Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.

Additional Responsibilities:

  • Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.
  • Liaise with vendors and third-party service providers to ensure service quality and compliance.
  • Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.
  • Undertake other tasks as required by the department and operational demands.

Your Know-How

  • Excellent organizational and project management skills.
  • Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proficient in ITIL and IT service management platforms.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services.
  • Proficiency in IT service management software and ITIL best practices.
  • Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.

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