Telephone Operator

2 days ago

Malaysia Boustead Hotel & Resorts Full time 20,000 - 30,000 per year


Job Description:

  1. Answer internal and external calls promptly and professionally according to hotel standards.
  2. Direct calls to appropriate departments or personnel efficiently.
  3. Handle guest inquiries, requests, wake-up calls, and messages accurately.
  4. Update guest information and communication logs in the system (e.g., IDB, Opera or PMS).
  5. Coordinate with Front Office, Housekeeping, Engineering, and other departments to fulfill guest requests.
  6. Maintain up-to-date knowledge of hotel services, promotions, and operating hours.
  7. Monitor emergency calls and support the hotel's communication protocols during incidents.
  8. Maintain cleanliness and organization of the telephone operator workstation.
  9. Ensure all guest interactions are handled with warmth, discretion, and professionalism.

Requirements:

  • Minimum SPM or equivalent; Diploma in Hospitality or Communication is an advantage.
  • Prior experience in a similar role in a hotel environment is preferred.
  • Excellent communication skills in English and Bahasa Malaysia (spoken and written).
  • Polite telephone etiquette with a calm and pleasant voice tone.
  • Strong multitasking and time management skills.
  • Familiar with hotel systems such as Opera or other PMS is an added advantage.
  • Able to work shifts, weekends, and public holidays.

  • HR & Admin Assistant

    1 week ago

    Malaysia Ensign InfoSecurity Full time

    Ensign is hiring ! - Assist the Human Resource Manager in secretarial work: - Arranging appointments - Making travel and accommodation arranging for business trips - Preparing documents for onboarding and offboarding. - Filing P-file. - Submit the HRDF grants, MDEC submission. - Administrative work - Maintaining department records - Preparing and...

  • Front Desk Agent

    1 week ago

    Malaysia Club Med Full time

    **Front Desk Agent (M/W)**: Club Med Resorts Malaysia or overseas **Job ID** R-1925 **Category** Hospitality & Catering **You are** - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are...

  • Assistant Member Relation

    2 days ago

    Malaysia Sunway Group Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - To promptly, accurately, professionally and courteously receives all incoming or outgoing calls in a proper telephone etiquette. - To promptly, accurately, professionally and courteously assess all received calls/ inquiries and directs and/or records and relays messages - To maintain thorough knowledge and...

  • Assistant Manager, Icimb

    7 days ago

    Malaysia CIMB Group Full time

    **Key Responsibilities ** - Responsible for the daily activities of the section. - Checking, approving & verification of transactions processed. - Assist HOS in the implementation of policies & procedures - Ensure team readiness for Audit. - Any other responsibilities/tasks as assigned by the Management from time to time. - Adhere strictly to compliance and...

  • Clinical Laboratory Administrator

    2 days ago

    Malaysia Oncode Scientific Full time 30,000 - 60,000 per year

    Position Summary: Clinical laboratory administrators are to provide secretarial assistance to support the laboratory operation management. This role mainly oversees the assigned operating sections, especially on clinical report management, document management, general reporting and document filing. Also, works for continuous improvement in the assigned job...

  • IT Technical Call Center

    2 weeks ago

    Malaysia ADB Safegate Full time

    We are ADB SAFEGATE. Our purpose is to lead the world in smart solutions to handle more aircraft and passengers safely, sustainably and efficiently at airports around the globe. **POSITION** Job Title: IT Technical Call Center Location: Malaysia - Selangor Contract type: Permanent Business Line: Providing the most extensive product and service portfolios,...

  • Sales Manager

    2 days ago

    Malaysia IHG Full time 30,000 - 60,000 per year

    DescriptionYour Day To DaySell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with your manager...

  • Sales Executive

    2 days ago

    Malaysia IHG Full time 30,000 - 60,000 per year

    DescriptionYour Day To DayManages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.Follows up on all enquiries.Analyses historical and other statistical information.Entertain...

  • Service Desk Agent

    2 days ago

    Malaysia Office -Penang Centific Full time 30,000 - 60,000 per year

    About CentificAt Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people– from our annual creative film and speech contests to our weekly office game tournaments,we mix...

  • Service Desk Agent

    2 days ago

    Malaysia Office -Penang Centific Full time 30,000 - 60,000 per year

    About CentificAt Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people– from our annual creative film and speech contests to our weekly office game tournaments,we mix...