Customer Service Representative-Rotational Shift

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia -9cf7-4dfb-a047-06d6dcee82f4 Full time 30,000 - 60,000 per year

About the role

As a Customer Service Representative (Payment Gateway 支付), you will be connecting our customers to the products and services they need. In this full-time, office-based role in Kuala Lumpur City Centre, you will be responsible for providing customer service and support to ensure our customers have a positive experience with our brand.

What you'll be doing

  • Responding to inbound customer calls, emails and messages in a timely and efficient manner
  • Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach
  • Providing product information and assistance to help customers make informed decisions
  • Documenting customer interactions and following up as needed
  • Identifying opportunities to improve customer satisfaction and suggesting process improvements
  • Maintaining up-to-date knowledge of our products, services, policies and procedures

What we're looking for

  • Proficiency in Mandarin and with basic proficiency in English, both written and verbal. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Candidates with 1 year of experience in finance, fintech, or internet-related industries are preferred.
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs
  • Strong problem-solving and decision-making skills, with the ability to think on your feet
  • A friendly, patient and a genuine passion for delivering outstanding customer experiences

工作职责:

  • 识别并解决客户合作中的问题,及时提供答复和解决方案,确保出色的用户体验
  • 深刻理解客户需求,及时向相关部门传达并推进需求落地,提升客户满意度
  • 处理紧急故障事件,制定客户应对策略,与多个部门协同合作,最大限度减少故障对客户的影响
  • 定期分析客户账户与市场数据,为客户提供宝贵的业务与市场洞察
  • 与商务、产品、技术、财务等部门密切协作,高效推动工作项目的执行与落地

岗位要求:

  • 客服相关工作经验,有金融、互联网金融或互联网行业客服经验者优先考虑
  • 沟通能力优秀,善于倾听与表达,能够主动发现问题、进行判断并提供解决方案
  • 出色的团队协作能力,能够与其他团队紧密配合,确保多线客户项目顺利推进
  • 细心谨慎,具备卓越的组织能力

What we offer

We are committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits including:

  • Generous annual leave and sick leave entitlements
  • Opportunities for career development and ongoing training
  • Team bonding activities and social events

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