Application Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time 60,000 - 120,000 per year

Overview:
We are looking for an IT professional with a keen interest in automating IT service management and log analysis workflows. The successful candidate will have at least 3-4 years of relevant working experience, preferably in a role focused on GLPI and ELK Stack administration preferably, and must be able to demonstrate strong technical troubleshooting skills.

Responsibilities:

  • Develop and maintain automation playbooks, scripts, and integrations to streamline processes in GLPI and the ELK Stack.
  • Design, implement, and maintain the GLPI and ELK Stack environments, ensuring high availability, performance, and security.
  • Has experience as or have worked as a Unix/Windows administrator/engineer.
  • Work with cross-functional teams to understand business requirements and translate them into effective automation solutions and monitoring dashboards.
  • Act as a key resource for troubleshooting and resolving complex issues related to GLPI, ELK, and their automation workflows.
  • Create and maintain comprehensive documentation for all automation processes, configurations, and best practices.
  • Keep up to date with the latest features, security patches, and best practices for GLPI, ELK, and related automation technologies.

Skills & Experience We Are Looking For:

  • Proficiency in a scripting language (e.g., Python, Bash) and/or automation tools (e.g., Ansible).
  • Experience with application deployment, configuration management, and CI/CD pipelines.
  • Strong understanding of networking concepts and security protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent problem-solving and root cause analysis skills.
  • Good communication and documentation skills.

For more job opportunities, please go to HLB Careers:

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.

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