IT Operation Manager

1 day ago

Petaling Jaya, Selangor, Malaysia Quintus Search Full time 120,000 - 240,000 per year


Our client is seeking a highly skilled and experienced IT Operations Manager to lead and oversee the company's data centre operations, helpdesk services and IT infrastructure.

The ideal candidate will have a strong background in managing mid-scale IT environments, particularly data centers, as well as in leading a helpdesk team to ensure seamless IT support across the organization. This is a leadership role that requires a strategic thinker with excellent technical knowledge and people management skills to drive operational excellence.

Key Responsibilities:

Data Center Management:

  • Oversee all aspects of data center operations, ensuring optimal performance, uptime, and security.o Manage infrastructure related to servers, storage, networking, backup, and disaster recovery.
  • Plan and implement data center strategies, upgrades, and expansions.
  • Ensure compliance with industry standards, regulations, and best practices for data security and operational efficiency. 

Helpdesk and IT Support Services:

  • Lead the Helpdesk team to deliver high-quality support services, meeting SLA standards.
  • Implement IT service management (ITSM) practices to optimize helpdesk performance and user satisfaction.
  • Monitor and analyze helpdesk ticket trends to identify opportunities for improvement and efficiency.
  • Foster a customer-centric support environment, ensuring prompt and efficient resolution of IT issues for all employees. 

Leadership and Team Development:

  • Provide leadership and guidance to the IT Operations team, including direct reports such as Data Center Managers and Helpdesk Supervisors.
  • Mentor and develop team members, fostering a culture of collaboration and continuous improvement.
  • Manage team performance, ensuring alignment with business goals and objectives. 

IT Strategy and Budget Management:

  • Contribute to the development and execution of the IT strategy aligned with the company's overall objectives.
  • Manage the IT operations budget, ensuring cost-effective use of resources while maintaining high service standards.
  • Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement. 

Risk Management and Compliance:

  • Oversee the implementation of robust IT policies, security protocols, and disaster recovery plans.
  • Ensure adherence to regulatory and industry compliance standards, including data privacy laws.
  • Conduct risk assessments and work with senior leadership to mitigate IT-related risks.

Qualifications and Experience:

  • Bachelor's degree in Information Technology, Computer Science, or a related field; 
  • A minimum of 8 years of experience in IT operations, with a focus on data centermanagement and helpdesk operations. 
  • Strong knowledge of data center infrastructure, network architecture, and cloud solutions. 
  • Experience with ITSM tools and methodologies, such as ITIL. 
  • Excellent leadership, communication, and project management skills. Experience in budgeting, cost management, and resource allocation for IT operations. 
  • Strong problem-solving skills with the ability to manage crises and escalate when necessary.

Key Competencies:

  • Strategic thinking and the ability to align IT operations with business goals. Strong organizational and project management skills. 
  • Ability to manage multiple priorities and meet deadlines. 
  • Exceptional communication skills to effectively collaborate with both technical and non-technical stakeholders. 
  • A proactive and solutions-driven approach.

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