Executive, Business Development

4 days ago

Seri Kembangan, Selangor, Malaysia MR DIY Malaysia Full time

Responsibilities:

  1. Operational Oversight

  2. Ensure all operational activities run smoothly and efficiently across all assigned locations.

  3. Ticketing & Case Management

  4. Monitor, update, and follow up on all maintenance and service tickets. Ensure resolution arrangements are made within 2 working days and cases are closed based on timeline and priority (Work Order - WO).

  5. Complaint Resolution

  6. Proactively manage and resolve all complaints—both internal (e.g., from store teams) and external (e.g., from customers). Ensure each case is followed up promptly and resolved in accordance with service standards.

  7. Downtime Reduction

  8. Actively monitor and minimize operational downtime. Ensure prompt responses to breakdowns and implement preventive actions.

  9. Equipment & Facility Monitoring

  10. Conduct routine checks to ensure all store equipment—including HVAC systems, building facilities, and other related infrastructure—are maintained in good working condition.

  11. Product Damage Control

  12. Monitor and report any product damages caused by pests (e.g., rats). Ensure damage is kept within acceptable range as determined by the Maintenance Manager, and support in related root cause analysis and prevention.

  13. Stakeholder Task Support

  14. Provide support for any additional tasks or assignments given by stakeholders or management related to operations and maintenance functions.

Requirements:

  • Education: A Bachelor's degree or Diploma in a relevant field such as Facilities Management, Engineering (Mechanical, Electrical, or Civil).
  • Experience: A minimum of 2-5 years of hands-on experience in building or retail facilities maintenance.
  • Technical Expertise: A deep and practical understanding of building systems, including HVAC, electrical, plumbing, and fire protection.
  • Problem-Solving & Decision-Making: Proactive and analytical. The ability to identify issues, troubleshoot effectively, and make sound decisions with minimal supervision.
  • Analytical Skills: Capable of analyzing maintenance trends and proposing data-driven solutions to improve efficiency.
  • Leadership & Team Management: Demonstrated ability to supervise, lead, and develop a team of maintenance staff and technicians.
  • Communication & Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills to build effective relationships with authorities, staff, tenants, and contractors.
  • IT Proficiency: Competent in using relevant software for reporting and data analysis, specifically Google Sheets or Microsoft Excel.

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