Technical Support Associate

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JustinTech Co, LTD Full time

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About the Company

RestoSuite by JustinTech is a leading global intelligent restaurant SaaS provider, trusted by over 250,000 restaurants worldwide. We empower the food and beverage industry through one-stop digital solutions—from smart POS and CRM to supply chain management and data analytics—helping businesses reduce costs, improve efficiency, and redefine the dining experience in the digital age. As we expand rapidly across North America, Europe, Australia, Southeast Asia, and the Middle East, we are looking for passionate tech enthusiasts to join our team in Kuala Lumpur and shape the future of restaurant technology together

About the Role

The Technical Support Associate is responsible for the installation and post-sales support of restaurant technology. This role will interface with restaurants and customers to optimize Resto's services in the local markets where we operate. This operations-driven position will manage partnerships and collaborate cross-functionally.

Responsibilities

  1. Install, configure, and train restaurant staff on Resto products, including hardware and networking devices—terminals, kiosks, handheld devices, printers, and other peripherals.
  2. Collaborate with the menu team to properly set up and configure the restaurant's menu prior to installation, and assist with menu requests as needed after installation. Independently determine restaurant priorities and the sequence of implementation steps based on restaurant needs and menu design options.
  3. Respond to and resolve incoming calls, chats, tickets, and cases efficiently and accurately.
  4. Collect, organize, and address feedback from restaurant partners and customers.
  5. Communicate with restaurants to understand their needs, and optimize business performance by identifying opportunities to implement impactful solutions.
  6. Collaborate with central operations, product, and engineering teams to drive local adoption of new products, processes, and plans.
  7. Work with the local team to ensure the growth and profitability of our restaurant technology solutions. Identify upselling opportunities and collaborate with the local restaurant technology sales team to ensure execution.

Qualifications

  • Fluent bilingual proficiency in English and Mandarin is required.
  • 1+ year of relevant experience is preferred (If you have no work experience, we can also train you to become an excellent implementation engineer).
  • Prior experience in a startup is preferred.
  • A bachelor's degree in a related field is preferred.
  • A valid driver's license and access to a vehicle are required.

Required Skills

  • Strong communication skills.
  • Excellent problem-solving abilities.
  • Teamwork spirit.

Preferred Skills

  • Knowledge of the food and beverage industry.
  • Experience in technical support or customer service.

Salary Range and Compensation Package

Salary range: 50K–80K, plus monthly performance bonus.

Equal Opportunity Statement

We are committed to diversity and inclusion and welcome applicants from all backgrounds.

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