Key Account Client Solutions Manager

Responsibilities
About the Team

Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

Responsibilities

Being a Consultant to clients and internal stakeholders

• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals (including clients in China)

• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take

• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions

• Driving and facilitating the adoption of Pixels, MMPs where applicable

• Putting together narratives, workshops and business reviews etc. to educate and upskill clients, and recommend the way forward

Campaign Management & Reporting

• Sense check/challenge media plans and provide suggestions to set clients up for success

• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business

• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment

• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits

• Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

Stakeholder Management & Revenue Impact

• Building trusting relationships and robust communication with internal teams and external client teams

• Understanding the scope of various cross functional teams and whom to approach for what purpose

• Having an equal stake in Account & Opportunity planning, and working together to come up with innovative solutions to problems

• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team

• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharings

Qualifications
Minimum Qualifications

• 5 years of experience in account management/client services roles in digital marketing

• Good understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco

• Knowledgeable and experienced in performance marketing specialized in Apps and/or Web

• Experience in an in-house marketing function or advertising agency preferred

• Solid understanding of media metrics, their implications and corresponding studies

• High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China

Preferred Qualifications

• Proficient in Excel, dashboarding or similar skillsets

• Detail oriented, analytical and a creative problem solver

• Strong communicator and confident presenter

• Proactive, positive and exemplifies an 'Always Day 1' mindset

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​