Senior Manager, Commercial Ecosystem Projects

About the job

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Brief:

We are seeking a highly strategic and execution-focused Senior Manager, Ecosystem Projects to lead cross-commercial initiatives that cut across multiple business lines. This role will drive complex, high-visibility projects that integrate payments, merchant services, and ecosystem enablers to unlock new growth and operational efficiencies. You will be at the forefront of shaping how our Commercial Division delivers ecosystem-wide value, from launching new propositions to strengthening foundational infrastructure.

Job Responsibilities:

Ecosystem Strategy & Execution: drive the design and delivery of cross-commercial projects that span multiple verticals (e.g., mobility, telco, gaming, eCommerce).

Project Leadership: lead end-to-end execution of high-priority initiatives.

Commercial Alignment: ensure initiatives are designed with merchant/user needs in mind, delivering measurable business outcomes across revenue, efficiency, and engagement.

Stakeholder Management: partner with internal Commercial stakeholders, Product, Operations, Risk, and other relevant stakeholders to align objectives, secure buy-in, and deliver coordinated execution.

Process & Operations Improvement: identify and drive enhancements in core commercial processes (e.g., refunds, PSR, reconciliation) to improve efficiency and customer experience.

Insights & Reporting: track performance of ecosystem projects, generate insights, and present outcomes to senior management and executive leadership.

Innovation & Foresight: anticipate emerging trends in payments, platforms, and merchant services, and translate them into future-ready ecosystem initiatives.

Job Requirements:

Experience: 8+ years in strategy, business development, or commercial operations, ideally with cross-industry or platform experience.

Proven experience: payments, fintech, eCommerce, or telco, with exposure to cross-vertical projects or ecosystem-building initiatives

Strong project leadership: able to manage complex, multi-stakeholder initiatives with clear execution discipline.

Strategic mindset: able to connect dots across business lines and frame initiatives that drive long-term ecosystem value.

Commercial and operational acumen: understands merchant needs, payment flows, and operational pain points.

Analytical skills: capable of translating data into project direction, business cases, and measurable impact.

Excellent communication: skilled in presenting at senior levels and aligning diverse teams around shared priorities.

Our Perks & Benefits:

Flexi working hours.

Monthly eWallet allowance.

Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.

Unlimited office pantry fruits, snacks and drinks.

Mobile and broadband subscription reimbursement.

Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.

Additional leave including family leave and paid care leave to care for family members.

Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.

Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note: Only shortlisted candidates will be contacted.