Senior Associate, Commercial Ecosystem Platforms

About the job

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Brief:

We are seeking a detail-oriented and commercially driven Senior Associate, Platforms to join our Commercial Division. This role supports the management of TPA relationships, assists in platform integrations, and contributes to growing our eCommerce platform business. You will play an important role in ensuring smooth day-to-day operations of our acquiring channels while helping drive scalable growth in the online payments space.

Job Responsibilities:

TPA Channel Support: assist in managing TPA relationships, monitoring performance, and tracking service quality.

Integration & Platform Operations: support TPA integrations, troubleshoot issues, and maintain platform reliability.

eCommerce Platform Growth: help drive merchant adoption and transaction growth across key eCommerce platforms.

Business Planning & Insights: prepare performance reports, track market trends, and provide actionable insights to managers.

Job Requirements:

Background / Experience: Degree in Business, Economics, Analytics, Finance, or related field. Prior exposure to payments, eCommerce, or financial services is a plus.

Analytical Skills: comfortable working with data sets, preparing performance dashboards, and identifying key patterns.

Communication: clear and concise in sharing updates and findings with peers and managers.

Technical/Tools: proficient in Excel/Google Sheets; basic exposure to PowerPoint/Slides; interest in learning payment systems and integrations.

Commercial Acumen: developing understanding of TPA dynamics and eCommerce ecosystem; execution-focused.

Detail vs. Big Picture: highly detail-oriented, able to connect dots and highlight trends with guidance.

Proactive & Eager to Learn: self-starter with curiosity and initiative to take ownership of assigned tasks.

Collaboration: works effectively with peers and cross-functional teams to support projects and deliver outcomes.

Our Perks & Benefits:

Flexi working hours.

Monthly eWallet allowance.

Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.

Unlimited office pantry fruits, snacks and drinks.

Mobile and broadband subscription reimbursement.

Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.

Additional leave including family leave and paid care leave to care for family members.

Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.

Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note: Only shortlisted candidates will be contacted.