Freight Forwarding Customer Service Manager

1 day ago


Klang, Selangor, Malaysia Worldgate Express Services Sdn Bhd Full time 72,000 - 468,000 per year

Location: Bandar Bukit Tinggi, Klang

Industry: Freight Forwarding

Salary Range: RM6,000 - RM9,000

Job Summary

We are looking for an experienced Customer Service Manager with strong sea freight import shipment handling experience and the ability to lead and develop a customer service team. The ideal candidate must come from the freight forwarding industry and be capable of managing daily operations, ensuring service quality, and driving team performance.

Key Responsibilities

  • Oversee daily sea freight import customer service operations.
  • Lead, supervise, coach, and evaluate the customer service team.
  • Resolve escalated issues and ensure timely communication with customers.
  • Coordinate with carriers, shipping lines, transporters, and internal departments.
  • Review and improve SOPs, workflow efficiency, and service standards.
  • Monitor team KPIs, workload distribution, and performance targets.
  • Handle key customers and ensure high service satisfaction.

Requirements

  • Minimum 4–6 years' experience in sea freight import customer service, with at least 2 years in a supervisory or team lead role.
  • Strong knowledge of import processes, documentation, and customs requirements.
  • Proven leadership, communication, and problem-solving skills.
  • Ability to manage a team in a fast-paced and high-volume environment.

Job Type: Full-time

Pay: RM6, RM9,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Klang: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Sea Freight: 3 years (Required)

Work Location: In person



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