Franchising Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

Company Background:

We are representing a group of companies specializing in the Food & Beverage industry. As part of their ongoing expansion, they are seeking experienced Franchising Manager to join their growing team based in the heart of Kuala Lumpur.

Key Responsibilities: 

Franchise Expansion & Development

  • Identify, evaluate, and recruit qualified franchise partners aligned with the company's mission and values.
  • Develop and execute strategies to drive franchise growth in targeted markets.
  • Manage the end-to-end franchise acquisition process, including prospecting, presentations, negotiations, and onboarding.

Franchise Operations Support

  • Ensure franchisees adhere to operational, financial, and brand standards.
  • Provide guidance and support during pre-opening and post-opening phases.
  • Coordinate training and development programs for new and existing franchisees.

Relationship Management

  • Build and maintain strong relationships with existing and prospective franchisees to ensure mutual business success.
  • Support franchisees in business setup, operations, and performance optimization.
  • Conduct regular reviews and provide business insights, market updates, and guidance to franchise partners.
  • Serve as the primary liaison between the franchisor and franchisees.
  • Address and resolve franchisee concerns or conflicts promptly and effectively.

Strategic Planning & Market Research

  • Analyze market trends, competitor activities, and potential territories to identify expansion opportunities.
  • Collaborate with the marketing and operations teams to plan promotional activities for franchise recruitment and brand visibility.
  • Contribute to the development of franchise policies, business models, and performance frameworks.

Compliance

  • Ensure franchisees adhere to the company's standards, operational guidelines, and brand integrity.

Performance and Reporting

  • Monitor franchise performance metrics (sales, profitability, customer satisfaction).
  • Prepare reports and present performance updates to senior management.
  • Recommend improvements to franchise systems, policies, and support mechanisms. 

Requirements

  • Bachelors degree in Business, Marketing, Education Management, or a related field.
  • Minimum 5 years of experience in franchise development, business development, or operation management (preferably within the Food & Service industry).
  • Ability to manage multiple franchise operations efficiently.
  • Good communication skill in English.

Working Hour:

Monday - Friday, 9:00am 6:00pm

Interested candidate may apply online or send resume to  

Only shortlisted candidate will be notified.

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