Customer Relationship Management Executive

1 day ago

Petaling Jaya, Selangor, Malaysia Zen Clinic Sdn Bhd Full time 24,000 - 36,000 per year

Sales and Business Development

  • Proactively identify and secure new business leads within the industry and leveraging market research and networking to expand client base and drive revenue growth.
  • Contact clients, perform timely follow-ups, and schedule client meetings to nurture relationships and advance deal opportunities
  • Propose tailored solutions that address each client's specific needs and risk profiles.

Relationship Management

  • Develop and sustain strong, long-term relationships with business clients.
  • Act as the key liaison, providing timely support, advice, and problem resolution.

Travel & Networking

  • Travel to client sites, attend business events, and engage with industry stakeholders to grow the business network.
  • Utilize personal and professional networks to generate new business opportunities and referrals.

Documentation & Reporting

  • Maintain detailed records of client interactions, sales activities, and business pipeline using CRM tools.
  • Prepare and submit accurate sales reports, projections, and market insights to management.

Compliance & Industry Knowledge

  • Ensure all insurance offerings are compliant with industry standards, internal policies, and regulatory guidelines.
  • Continuously update knowledge of market trends, competitors, and new product offerings.

Ad Hoc Responsibilities

  • Perform additional duties or special projects as directed by the Management.
  • Respond flexibly to changing business needs and contribute to ongoing insurance initiatives in both commercial vehicle and non-motor segments.
  • Collaborate across departments to enhance customer experience and operational efficiency.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How long is your notice period?
  • How much is your expected salary?

Experience:

  • Client Management: 1 year (Preferred)

Work Location: In person

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