Customer Service Executive

3 days ago

Petaling Jaya, Selangor, Malaysia BEAKS GROUP Full time 36,000 - 42,000 per year

Job Purpose:

To manage purchaser relations, handle after-sales service, and coordinate with the Property Management team during the handover and post-completion stages — ensuring excellent customer experience and smooth transition from developer to building management.

Key Responsibilities:

  1. Purchaser Relationship & After-Sales Support

  2. Act as the main contact point for purchasers on post-sales and project-related matters.

  3. Handle and respond to purchasers' inquiries, feedback, and complaints in a timely and professional manner.
  4. Maintain accurate records of communication, correspondence, and purchaser files.
  5. Guide purchasers on S&P documentation, progressive billing, and loan matters.

  6. Provide project updates, handover information, and follow-up on customer requests.

  7. Vacant Possession (VP) & Handover Coordination

  8. Prepare and issue VP notices, handover letters, and coordinate key collection schedules.

  9. Organize and conduct joint inspections with purchasers during handover.
  10. Ensure all documentation and handover kits are properly prepared and filed.

  11. Work closely with Project and Property Management PIC to ensure readiness of common areas, facilities, and building systems before VP.

  12. Defect Management (DLP Period)

  13. Record and monitor defect reports from purchasers.

  14. Coordinate with the project and maintenance team for rectification works.
  15. Follow up with purchasers to ensure satisfaction after defect completion.

  16. Prepare and update defect tracking reports for management review.

  17. Coordination with Property Management

  18. Liaise directly with Property Management PIC to ensure smooth handover of building operations, facilities, and documentation.

  19. Communicate defect updates, unit status, and purchaser feedback to Property Management for follow-up.
  20. Coordinate transition activities such as handover of maintenance records, manuals, and contact lists.

  21. Support Property Management team during residents' meetings, defect briefings, or customer engagement sessions.

  22. Reporting & Administrative Duties

  23. Prepare periodic reports on customer service issues, defect status, and VP progress.

  24. Maintain organized filing of handover and customer service documentation.
  25. Assist in organizing project events such as key handover ceremonies or purchaser briefings.
  26. Support internal communication between departments — Sales, Project, Contract, and Property Management.

Qualifications:

  • Diploma/Degree in Business Administration, Property Management, Real Estate, or related field.
  • Minimum 2–4 years of experience in customer service within a property development or property management environment.
  • Strong communication and coordination skills, especially in dealing with external parties and internal teams.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Organized, customer-focused, and able to handle pressure in a fast-paced environment.
  • Professional, polite, and customer-oriented.
  • Detail-minded and proactive in solving problems.
  • Able to work independently and as part of a team.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave

Experience:

  • Administrative: 2 years (Required)
  • receptionist: 1 year (Required)

Work Location: In person

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