Billing Administrative Assistant
1 day ago
Job Responsibilities:
Billing & Documentation
- Prepare and issue progress billing, down payments, and other sales-related invoices in accordance with SPA terms and construction milestones
- Monitor billing schedules and ensure timely issuance of billing notices
- Track payment status and follow up on outstanding payments with purchasers, solicitors, and bankers
- Maintain accurate, complete, and systematic billing records and documentation
Sales Administration Support
- Maintain and update purchaser records, unit status, and sales documentation
- Coordinate with solicitors on SPA execution, loan documentation, billing certification, and related matters
- Liaise with Finance Department on receipts, reconciliations, and credit control matters
- Support the sales team on sales administration and billing-related processes
Customer Service (End-to-End Support)
- Act as a key point of contact for purchasers on all sales administration and billing-related matters, not limited to documentation and payments
- Attend to purchaser enquiries, requests, and follow-ups through phone calls, emails, and walk-ins professionally and promptly
- Provide clear explanations on billing, procedures, timelines, and general post-sale matters
- Handle customer feedback, complaints, and issues with care, and coordinate internally for resolution
- Maintain positive and professional relationships with purchasers to enhance overall customer experience
Coordination & Compliance
- Ensure all billing activities and customer communications comply with SPA terms, statutory requirements, and internal SOPs
- Coordinate with Project, Legal, Finance, and other relevant departments to ensure accurate and timely information flow
- Prepare billing status reports, aging reports, and management updates when required
General Administration
- Handle purchaser correspondence, filing, and record-keeping efficiently
- Assist in audits, internal reviews, and management requests
- Perform other sales administration and customer service duties as assigned
Job Requirement:
Education
- Diploma or Bachelor's Degree in Business Administration, Accounting, Finance, or related fields
Experience
- 1–3 years of experience in sales administration, billing, or customer service
- Experience in the property development / real estate industry is an added advantage
- Familiar with progress billing and Sale & Purchase Agreement (SPA) processes
Skills & Competencies
- Strong customer service orientation with good interpersonal skills
- Good understanding of administrative and billing processes
- Well-organized, detail-oriented, and able to handle multiple tasks
- Able to work independently and meet deadlines
- Proficient in Microsoft Office, especially Excel and Word
Language Requirement
- Proficient in English and Bahasa Malaysia (mandatory)
- Mandarin speaking is an added advantage
Personal Attributes
- Pleasant personality with a service-minded attitude
- Responsible, patient, and professional in handling customer interactions
- Team player with a proactive and positive mindset
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