Senior Multi Channel Helpdesk

6 days ago

Greater Kuala Lumpur, Malaysia Cognizant Full time 13,200 - 180,000 per year

Job Summary
Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in
Korean translation
and understanding to support our ISV and Hi-Tech domains. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience by providing seamless communication and support. Your contributions will directly impact our companys success and societal advancement.

Responsibilities

  • Provide exceptional multi-channel support to clients in the ISV and Hi-Tech sectors ensuring clear and effective communication.
  • Translate Korean to English accurately to facilitate understanding and resolution of client queries.
  • Utilize your understanding of Korean language and culture to enhance customer interactions and satisfaction.
  • Respond promptly to customer inquiries via various channels maintaining a high level of professionalism.
  • Collaborate with team members to resolve complex issues ensuring timely and efficient solutions.
  • Maintain detailed records of customer interactions and transactions ensuring data accuracy.
  • Analyze customer feedback to identify trends and areas for improvement in service delivery.
  • Develop and implement strategies to enhance customer experience and streamline support processes.
  • Stay updated with industry trends and best practices to provide informed support and advice.
  • Contribute to the development of training materials and resources for team members.
  • Participate in team meetings and contribute to discussions on improving service quality.
  • Ensure compliance with company policies and procedures in all customer interactions.
  • Support the continuous improvement of helpdesk operations through feedback and innovation.

Qualifications

  • Demonstrate native level/proficiency in Korean translation and understanding with strong communication skills.
  • Possess experience in the ISV and Hi-Tech domains with a focus on customer support.
  • Exhibit excellent problem-solving abilities and attention to detail.
  • Show adaptability to a hybrid work model and day shift schedule.
  • Display strong organizational skills and the ability to multitask effectively.

  • Helpdesk Operations Management

    11 hours ago

    Kuala Lumpur, Malaysia Agridence Pte Ltd Full time

    Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial...

  • Channel Helpdesk Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Standard Chartered Full time

    Job ID: 41434 Location: Kuala Lumpur, MY Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 3 Oct 2025 **Job Summary** - Assisting customers with product setup by providing step by step guidance / instruction and resolving any technical issues they might experience. - Following up with customers to ensure...

  • Channel Account Manager

    6 days ago

    Greater Kuala Lumpur, Malaysia Crayon Full time 10,000 - 1,200,000 per year

    Eager to drive Crayon Malaysia's growth by building strategic relationships and leading the way in the cloud space through channel sales?Keen to join an enthusiastic team dedicated to empowering partners and expanding cloud solutions across Malaysia's market?Ready to be part of a globally recognized cloud consulting team and help Crayon Malaysia drive...

  • Channel Management Senior Specialist/Supervisor

    10 hours ago

    Greater Kuala Lumpur, Malaysia CHANGAN Thailand Full time

    Responsibilities:• Drive channel planning and market expansion in local market, including partner identification, negotiation, and execution to achieve business targets.• Conduct market research and analyze industry trends to support channel strategy and distributor development.• Monitor dealer performance (sales, service, CSI, profitability) and...

  • Senior Channel Planning Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CelcomDigi Full time 120,000 - 240,000 per year

    We are seeking aSenior Channel Planning Specialist (Open Channel)to design and optimize income models, incentives, and channel strategies that drive subscriber growth and market competitiveness. This role will lead tactical initiatives, manage budgets, and collaborate with cross-functional teams to deliver sustainable business results and long-term channel...

  • Channel Sales Manager, Malaysia

    2 weeks ago

    Kuala Lumpur, Malaysia GE Healthcare Full time

    **Job Description Summary**: The Channel Sales Manager leads and coaches Channel Partners to drive growth of assigned GEHC product portfolio, drive financial results, ensure compliance and be accountable for keeping risk profile within the region norms and standards. Assigned to one to two channel partners plus few direct named customers, the Channel Account...

  • Art Director

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Channel Company Full time $60,000 - $120,000 per year

    About The Channel CompanyThe Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers...

  • Implementation & Client Services - Helpdesk Manager

    6 days ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **Implementation & Client Services - Helpdesk Manager** **-** **(**2500009U**)** **Responsibilities**: - To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products. - Manage the exceptions and escalation on cash management and trade related production issues in ensuring...

  • Channel Sales, Senior Manager/ Director

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sea Search Full time 900,000 - 1,200,000 per year

    About The CompanyOur Client is a leading provider of cutting-edge cybersecurity solutions, specializing in delivering advanced technologies to protect businesses from evolving cyber threats. With a strong network of channel partners and a commitment to innovation, we empower organizations to secure their digital assets and maintain operational resilience in...

  • Head of Institutional Sales

    10 hours ago

    Greater Kuala Lumpur, Malaysia Public Mutual Berhad Full time

    Job Responsibilities:Plan and oversee the business development activities for Unit Trust (UT)/ Private Retirement Scheme (PRS) Sales, in particular to open up business opportunities for the corporate market through both the Agency and Public Bank Berhad (PBB) distribution channels.Plan and oversee the institutional support for PBB distribution channels, by...