Branch Executive

2 weeks ago


Kuala Lumpur Centre Kuala Lumpur, Malaysia AIA Bhd. Full time 30,000 - 60,000 per year
Customer Centres, Analyst (Virtual Branch) – 1-Year Contract

Location: Kuala Lumpur (On-site)

Industry: Insurance / Financial Services

Job Type: Contract (1 Year) – Renewable with possibility for conversion to permanent, subject to performance and management decision

Specialization: Customer Service / Client Support

Language Requirement: Mandarin-speaking candidates preferred


About the Role

Deliver a personalized and positive experience to our walk-in customers and agency members at the KL Main Branch. This is a non-sales role focused on service, support, and customer care.


Responsibilities
  • Provide accurate product and service information through face-to-face interactions.
  • Promote and educate customers on self-service facilities.
  • Resolve service issues and complaints with end-to-end solutions.
  • Handle escalations and recommend resolutions.
  • Participate in projects and training sessions as a Subject Matter Expert (SME).
  • Support other branches when needed.
  • Perform other duties as assigned to meet operational needs.

Requirements
  • Bachelor's degree (fresh graduates are encouraged to apply).
  • Fluent in Mandarin (spoken and written) to support Mandarin-speaking customers.
  • Strong communication and interpersonal skills.
  • Passionate about customer service and problem-solving.
  • Team-oriented, adaptable, and professional.
  • Able to handle customers and agents at all levels.

What We Offer
  • Non-sales role with a focus on service excellence.
  • Regular office hours with weekends and public holidays off.
  • Supportive team culture and opportunities for growth.
  • Exposure to customer service excellence in a physical branch setting.

How to Apply

If you're customer-focused, fluent in Mandarin, and excited to grow in a service-oriented role, apply now and be part of our KL Main Branch team


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