Livestream Operation Executive

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Jam Management Sdn Bhd Full time

Role Overview

The Livestream Operations Executive supports the planning, setup, execution, and monitoring of all JAM livestreams across TikTok, Lazada, KOL channels, non-KOL hosts, and brand IP accounts.

This role ensures livestreams run smoothly, hosts are prepared, schedules are followed, and all operational elements are executed with discipline and consistency.

It's an execution-heavy, detail-oriented role for someone who is organised, reliable and passionate about livestream commerce.

Key Responsibilities1. Livestream Scheduling & Coordination

  • Assist in preparing weekly livestream schedules
  • Coordinate host availability, replacements, and call times
  • Ensure all planned livestream hours are fulfilled
  • Communicate updates to BD, Projects Team, Hosts & Controllers

2. Livestream Preparation & Setup

  • Ensure livestream rooms are prepared (lighting, audio, devices, props)
  • Assist hosts in preparing product displays before each session
  • Check that links, product carts, promo info & captions are correct
  • Ensure backup devices & internet setup are ready

3. Livestream Monitoring

  • Monitor livestreams to ensure SOPs are followed
  • Check hosting quality, flow, and technical performance
  • Flag issues immediately to Ops Manager or Controllers
  • Track start/end time, breaks, delays, and technical issues

4. Coordination with Hosts & Controllers

  • Brief hosts on daily schedules & changes
  • Support Controllers during live (product sequencing, prop changes, reminders)
  • Ensure hosts follow correct script, promo structure & CTA points
  • Collect feedback and pass it to Projects/Performance teams

5. Reporting & Documentation

  • Maintain daily logs:
  • hours completed
  • host attendance
  • issues encountered
  • studio utilisation
  • Update dashboards or Google Sheets for tracking
  • Prepare simple performance summaries after livestreams

6. SOP Implementation

  • Follow livestream SOPs consistently
  • Ensure the studio is clean, organised, and ready for next sessions
  • Propose improvements to enhance workflow efficiency

Requirements

  • 1–3 years in livestream ops, events, coordination, admin, or similar roles
  • Fresh grads welcomed if detail-oriented & proactive
  • Strong organisational and multitasking skills
  • Comfortable communicating with hosts, BD, and internal teams
  • Interest in TikTok Shop, Lazada Live, livestream content
  • Basic understanding of social media and e-commerce workflows
  • Able to work in a fast-paced, time-sensitive environment

Job Type: Full-time

Pay: RM2, RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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