Urgent Junior Customer Service

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 20,000 - 25,000 per year

DUTIES AND RESPONSIBILITIES:

  • Engage customers via telephone, providing prompt and helpful information.
  • Manage a high volume of inquiries professionally to meet and exceed productivity goals.
  • Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
  • Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
  • Uphold strict confidentiality and integrity with customer information.

REQUIREMENTS:

  • Minimum SPM qualification.
  • Fresh grads and non-experienced candidates are welcomed to apply.
  • Able to speak average in ENGLISH & good in MALAY.
  • Basic computer knowledge.
  • Able to work on Rotational shifts, including Weekends and Public Holidays.


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