Urgent Junior Customer Service
6 days ago
DUTIES AND RESPONSIBILITIES:
- Engage customers via telephone, providing prompt and helpful information.
- Manage a high volume of inquiries professionally to meet and exceed productivity goals.
- Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.
- Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.
- Uphold strict confidentiality and integrity with customer information.
REQUIREMENTS:
- Minimum SPM qualification.
- Fresh grads and non-experienced candidates are welcomed to apply.
- Able to speak average in ENGLISH & good in MALAY.
- Basic computer knowledge.
- Able to work on Rotational shifts, including Weekends and Public Holidays.
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