Key Account Manager

4 days ago

Petaling Jaya, Selangor, Malaysia DKSH Spain Full time 60,000 - 120,000 per year

Job Summary

This role is based in Central but covering multiple region on medical sales related matter for Oncology/ Dermatology/ Hematology products. 

General Responsibilities
  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
  • Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
  • Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
  • Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. 
  • Conduct product demonstrations and emphasize saleable features/customer benefits.
  • Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
  • Report on the activities and products of the competitors.
  • Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
  • Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
  • Maintain a customer complaints/issues log and follow up on customer issues.
  • Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
  • Work with internal stakeholders to ensure timely delivery or installation of products/systems. 
  • Support internal stakeholders in relationship development with key customers.
Functional Skills and Knowledge
  • Experience handling Oncology, Hematology or Critical Care related areas.
  • Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
  • Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
  • Willing to travel outstation and cover more than 1 area.
  • Strong communication and negotiation skills.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
  • Good command in English, both written and spoken
Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum 5-6 years experience in similar role.

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