Front Office Supervisor

2 days ago

George Town, Penang, Malaysia Agensi Pekerjaan Neutron Technologies & Communications Full time 30,000 - 60,000 per year


Job Descriptions:

  • Greetings guests upon arrival and making them feel welcomed.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Job Requirements:

  • Excellent interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience
  • Patience and good listening skills.
  • At least one (1) year of experience as Guest Service Agent / Front Office Associate

Working Hours:

  • 7.00AM-3.00PM
  • 3.00PM-11.00PM
  • 11.00PM-7.00AM

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