Manager, eCommerce

GLAMPICK is seeking a dynamic, forward-thinking E-Commerce Manager to lead and scale our e-commerce operations. We curate top Asian beauty brands and deliver best-in-class digital retail experiences across Asia. As part of our cross-border team, you will collaborate closely with brand and retail partners across multiple markets to drive strategy, growth, and operational excellence.

Key Responsibilities

Strategic Leadership

• Develop, lead, and execute comprehensive e-commerce strategies aligned with company goals and growth targets.
• Identify marketplace trends, competitive insights, and new business opportunities to strengthen GLAMPICK's digital presence.

Team & Operations Management

• Lead and manage the entire e-commerce operations team, including storefront management, order fulfilment, customer service, and design/development.
• Establish clear KPIs, workflows, and operational standards to ensure strong performance and efficiency.
• Mentor and guide team members, fostering a collaborative and results-oriented culture.

Performance & Data Optimization

• Oversee analytics, reporting, and insights to optimize conversion, sales performance, and operational efficiency.
• Drive continuous improvement through regular performance monitoring, testing, and process enhancement.

Cross-Functional Collaboration

• Work closely with marketing, sales, supply chain, and product teams to deliver seamless and effective e-commerce strategies.
• Communicate with regional brand partners to align on product launches, campaigns, and merchandising strategies.

Marketing & Growth

• Oversee planning and execution of e-commerce marketing initiatives including email marketing, social media, digital advertising, and promotions.
• Drive revenue growth through strategic merchandising, pricing, stock forecasting, and assortment optimization.

Website & Marketplace Excellence

• Ensure all e-commerce platforms and marketplaces remain user-friendly, visually appealing, updated, and SEO-optimized.
• Lead marketplace strategy across Lazada, Shopee, TikTok Shop, Zalora, Tmall, and other relevant platforms.

Livestream, Affiliate & Group-Buy Management

• Livestream: Oversee the livestream manager and team to ensure sales targets, KPIs, and campaign plans are achieved. Ensure strategies, scripts, and product information are clearly communicated and executed effectively.
• Affiliate: Grow and manage the affiliate base across platforms, oversee commission structures, and drive affiliate-related revenue.
• Group-Buy: Lead the overall group-buy strategy including pricing, forecasting, profit analysis, and budget planning to maximise sales volume and margin.

Vendor & Budget Management

• Manage relationships with e-commerce vendors, service providers, and agencies to ensure optimal support.

Oversee the e-commerce budget and ensure resources are allocated effectively and strategically.

Job Requirements

• Bachelor's degree in marketing, Business, E-Commerce, or related fields.
• Minimum 5–7 years of experience in the e-commerce industry, with proven managerial or leadership experience.
• Strong hands-on experience managing online marketplaces (Lazada, Shopee, TikTok Shop, Zalora, Tmall, etc.).
• Deep understanding of online sales trends, marketplace mechanics, and e-commerce performance drivers.
• Experience in livestream, affiliate, and/or group-buy programs is an added advantage.
• Highly organized, fast learner, and detail oriented.
• Strong leadership, communication, and problem-solving skills.
• Proficient in Microsoft Excel and data analysis for decision-making.
• Able to work independently, multitask, and perform under tight deadlines.
• Chinese language proficiency is preferred for communication with regional partners.

Job Types: Full-time, Permanent

Pay: RM5, RM7,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• E-commerce: 5 years (Required)

Language:

• Chinese (Preferred)

Location:

• Petaling Jaya (Preferred)

Work Location: In person