Customer Success Manager

2 days ago

Kuala Lumpur City Federal Territory of Kuala Lumpur, Malaysia CleverTap Full time 120,000 - 240,000 per year

About the Role:

As a Customer Success Manager, you will be responsible for providing complete support to the Philippines customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.

What will you do:

  • Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).
  • Develop an intimate understanding of your customers' businesses, conduct health checks.
  • Develop a network of champions within each account through education, coaching, and strong influencing skills.
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews.
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
  • Be an expert on trends and best practices for digital marketing and analytics.
  • Enlighten our customers with insights gleaned from their own data and industry trends.
  • Ensure customers get maximum value from CleverTap by leveraging full platform functionality.
  • Liaison between your customers and all the internal teams.
  • Handle customer concerns with confidence, putting them at ease.

.

What we are looking for

Must have

  • Bachelor's / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.
  • Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager.
  • Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools.
  • Knowledge and understanding of APIs, SDKs, and data analytics tools.

Good to have

  • Understanding of customer lifecycle, retention strategies, and campaign management.
  • Ability to speak in the following language - Malay and Mandarin.
  • Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing.

Measures of Success

  • Retention Rates: Client renewal and churn rates.
  • Product Adoption: Depth and breadth of platform features utilized by clients.
  • ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform.
  • Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback.
  • Expansion: Measured through upsell & cross-sell of our platform.

Who you will report to:
Director - Customer Success

Why join Us

  • Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
  • You are passionate about technology and its impact on the high-growth mobile technology
  • spacePower personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
  • Flourish in an Environment that Nurtures Growth and Curiosity.

Learn More

Get to know us better before you

apply

Check out our product documentation, blog, and customer stories to see how we work and what we

Check out our product documentation, blog, and customer stories to see how we work and what we value.

  • Blogs
  • TesseractDB
  • CleverTap Product Demo

About CleverTap

CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2's Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.

At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning is TesseractDB, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.

For more information, visit or follow us on Linkedin and X.

Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

  • Customer Success Manager

    2 days ago

    Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia Sangfor Technologies Full time 120,000 - 180,000 per year

    Job Responsibilities:Identify renewal opportunities based on historical customer orders, follow up with existing customers through email, phone, etc., to convert renewal opportunities into renewal projects, and ensure closure of these renewal projects.For expiry customers but not renewed, continuously follow up on the renewal progress, confirm the reasons...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Malaysia Full time 900,000 - 1,200,000 per year

    The Customer Success Manager is the primary point of contact for customers, ensuring their satisfaction with the Athena MDR service. The role requires building strong relationships with customers, understanding their unique needs, and providing exceptional support to drive customer satisfaction and retention.Responsibilities:Customer Relationship Management:...

  • Customer Success Manager

    5 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full time

    Join Our Team at JustLoginJustLogin is the go-to cloud-based HR platform that simplifies HR workflow for businesses of all sizes. By providing intuitive solutions for HR, Payroll, and Attendance Management, we empower organizations to streamline their operations and enhance employee engagement. Awarded multiple times for innovation and service excellence,...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia INFO-TECH SYSTEMS INTEGRATORS Full time

    **_The Position: _** The Customer Success Manager duties include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve...

  • Customer Success Manager

    4 hours ago

    Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics. Job Description: Encourage clients to utilize new features that will help them drive their business...

  • Customer Success Manager

    7 days ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **JOIN US NOW -> Customer Success Manager - Exciting Opportunity at the MNC Tech Company!!!** Are you a talented and driven individual looking to make a significant impact in the technology industry? Join our team as a **Customer Success Manager** and help elevate awareness and adoption of cutting-edge technology solutions at the fast-growing company....

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Metaprise Full time 800,000 - 1,200,000 per year

    The RoleAs the direct owner of customer business success, you will drive customer value maximization and ensure long-term partnerships:What you will doCustomer Relationship ManagementServe as the primary business contact for enterprise clients, building deep trust relationshipsConduct regular business reviews to understand customer strategy and pain...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Browzwear Full time

    At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. This is a high touch B2B...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tap Growth ai Full time 25,000 - 30,000 per year

    About Our ClientOur client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job DescriptionEncourage clients to utilize new features that will help them drive their business...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Perkejaan Hunters Search Full time 60,000 - 120,000 per year

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:Encourage clients to utilize new features that will help them drive their business...